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1.4 Based on 11 reviews
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No one at houzz has a clue. Like about delivery dates, problems with order and product. Good for pictures and ideas but not selling. Customer service seems to be the same person Carly who handles problems. That one is suspicious. Houzz deletes you off their site as soon as you complain about them. They perform many illegal actions against consumer rights. Need more protection than BBB. Who do you call? Read more

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  • From mobile
  • Jul 22
  • #886594

I tried to post a negative review about a company and it was not posted. Do you only post positive reviews?

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I was looking for an inexpensive outdoor thermometer and saw it on the Houzz site for $2+. I wondered how much they charged for shipping. The only way to find out that cost was to put in the cart and fill in the blanks including my email address. It was $8+. That is a suspicious way of doing business Then I found the same thermometer at a vendor that looked more reputable and his displayed price was $8+, and without giving them any details, they... Read more

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“Horrible service, unethical and defending a seller rated an "F" by the Better Business Bureau” - Wow, this site confirms my suspicions that Houzz is likely deleting others' truthful, albeit negative comments as well. I too have had a horrible experience with Houzz and one of its sellers. In trying to post the below review Houzz deleted it even though it is verifiable and complies with their acceptable use policy. I added the review back because... Read more

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Noreen from Houzz told our designer that a vanity / countertop combo could come without the depicted bath splash, so we placed the order. When it came, naturally, the bath splash was glued to the marble counter and impossible to remove without breaking it. Immediately (6/13/16) we asked that Houzz either a) return and send the correct vanity or b) send out a marble-guy to remove it and buff out the glue or c) take back the counter and give us a... Read more

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This site seems to purposely show photos that are not the product being sold. You apparently must be very very cautious when ordering. READ EVERY SINGLE WORD 2X TO GET WHAT YOU WANT. DO NOT TRUST PHOTOS AT ALL. MAKE A MISTAKE AND THEY WILL CHARGE FOR RETURN SHIPPING ANYWAY.....EVEN WHEN PHOTOS ARE INCORRECT.... TERRIBLE CUSTOMER SERVICE.....TELLING YOU IT WILL NOT BE A PROBLEM AND THEN GIVING YOU A HASSLE ANYWAY LATER. THESE PEOPLE ARE VERY... Read more

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I ordered a light fixture. It was easy to order and came quickly, but once it arrived, the glass had an obvious manufacturing flaw in it. I still wanted the fixture, so I contacted Houzz for a replacement. In the end, it took 2 weeks to talk them into letting me return a fixture that was defective (they wanted me to wait 3 months to return it to the manufacturer directly, who was currently out of stock: "you'll be able to get a replacement... Read more

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Wow I can't believe how unprofessional Houzz's marketplace is given how popular their site and app has become. I placed an order a week ago for some bar stools on their site and was emailed a few days later that it was cancelled because the item is out of stock. However, when I went back on the site just after receiving that email (and again several days later), I see they still show the item as available *but* have increased the price by a few... Read more

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Overcharged my credit card by duplicating charges. Filed complaint with their "csutomer service" (term used lightly). Send them copies of their invoice receipts and my credit card statement. They charged me 2X for items purchased, yet when I reviewed this with them (on first call) they said we must be mistaken, on second call, walked them through line by line on purchases and credtit card statement and they agreed that it "looked" like they had... Read more

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I wrote a review for a design professional who is listed on Houzz. It is still pending 4 days after I wrote it. Meanwhile, the 'pro' contacted me 12 hours after I wrote it, although she was sorry I wasn't happy when I initially contacted her, but had nothing else to offer. Not a site for consumers, it seems. Buyer beware. My 2 star review has not been posted. I paid $180 for 2 exterior paint, trim and door selections, answered a... Read more

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