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It was a defective piece of furniture the holes didn't fit with the dowels, not on straight line, the back panel could not be placed to align with the whole headboard. Pictures were sent, I was informed I would get a refund of $195.90 since August 39, 2017 but up to...
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1.5
Product
#1099447
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Ordered 16 ft trampoline on Aug 29 Received #1 box timely BUT BOX 2 IT IS SEPTEMBER 11 and no box 2 or An email or a phone call - On September 6 EDWIN SAID IT WAS LOST BUT FOUND BE HERE IN 2 -3 days - it is now the 11th Been trying to call all morning answering machine...
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1.0
#1099248
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While it takes their competitor AMAZON two to three days to get an item delivered to my front door, the same item when ordered from Houzz will not even leave their warehouse in the same length of time. Their shipping speed is totally pathetic. In future, if an item...
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2.0
I didn't like
  • Time it takes to ship
#1098869
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Houzz - Never received parts

Houzz
#1047915
1.0
Details
I ordered a dining set over one month ago from Houzz for over $400. The merchandise was missing parts. After numerous phone calls and emails, I still have no resolution. I will never order from Houzz again, the product was terrible and the customer service even worse. Stick with Amazon.
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Houzz Shipping Service Review

Houzz
#1030933
1.9
Details
Placed an order. The day before it was supposed to arrive, a week after I placed the order, I received an email telling me the order was cancelled and that the item was out of stock.
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Short Review on March 07, 2017

Houzz
#1017935
1.0
Details
The return policy is ridiculous. I want shop Houzz again
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Houzz Shipping Service Review

Houzz
#991809
1.4
Details
I ordered curtains for my home and delivery was to be between Jan. 7-12, 2017. I called customer service on Jan. 13th two seperate times and both customer service reps said they would check to see why and would get back to me. It's the 16th now and I am still waiting on teturn call. Will NEVER orfer from this company again!!
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Houzz notified me that my purchase would be delivered on Tuesday 9/5. I planed my time around that. Then I got a call on that date the delivery service that inform me that it my chairs would be delivered on 9/6 between 9:00 and 1:00. which was worked. I waited until...
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2.1
I liked
  • Order process
#1097424
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My living room set (Chisholm) was ordered and confirmed by Houzz on 20 July. On July 26th I received a shipment confirmation with a tracking number. The shipping company is LODESO. The first time I called the shipment company, they claimed they were still awaiting...
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#1091496
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Houzz - Do not do business with this company
Houzz - Do not do business with this company
Houzz - Do not do business with this company
I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried to put this furniture together with the clips that I got from the...
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Anonymous
rdbouwma

Agree. DO NOT DO BUSINESS WITH HOUZZ. I believe they train their people to lie to customers.

Anonymous
Andy

"Verbal run around" .... your quote AND your error.This should have been addressed immediately and in writing, sent via Certified Mail with return receipt requested.Thanks for...

#1090647
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Houzz has a lot of items which are actually being sold by a third party. I wrote to cancel an item almost immediately after ordering it, but as Houzz's website states, they will respond in "three to five days". By the time they managed to have the actual vendor contact...
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Anonymous
rdb

Houzz takes responsibility for nothing. They are liars and crooks. Do not buy from Houzz.

1.8
#1089044
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I wish I had read the reviews before purchasing anything. Customer service is non-existent! I purchase a lot of items online as most of us do now. I've had some issues in the past, but reputable and trusted online retailers always found a way to make sure my issues...
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Anonymous
rbdouwma

Not only is there no customer service, they are liars.

#1088142
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Had to Pay Shipping to Return Defective Item from Houzz.
Had to Pay Shipping to Return Defective Item from Houzz.
I ordered an area rug from Houzz based on the colors depicted on the Houzz site. The colors were very important and needed to match exactly as depicted. Upon arrival, the colors in the rug neither matched the colors on the Houzz site nor the colors on the label on the...
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1.8
#1079669
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This is the first time I have ever ordered from Houzz. I received my order June 12 and I was very disappointed with the quality of these bar stools, I have called Houzz numerous times, they said they would contact the supplier and get back to me. To this date (12 July)...
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I didn't like
  • Poor customer service
#1075268
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