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1.5 Based on 14 reviews
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I bought something from Houzz. The order arrived way smaller than the measurements. The tools provided did not firmly and easily put the chairs together. After trying to put one chair together for over an hour, I called and told them that I want to return the item. They asked for pictures then told me on two occasions the seller set pick up dates for Fed Ex. I spent two weekends in the house waiting for a fed ex guy who never showed. It has now... Read more

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I have a complaint about HOUZZ. The product I ordered had flaws so I called HOUZZ customer service and they asked me for more informations and photos of the flaws. I took the trouble to take and download photos and then sent HOUZZ the photos but I have not heard back. To make things worse, later I saw the same product at the Wayfair company and Walmart and several other places online for one third the price. I am very disappointed in this... Read more

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  • From mobile
  • Sep 03
  • #912384

Sold us Chinese *** and return is a battle never again !

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Stay away! Worst company and model ever , selling anything cheap Chinese *** and do not take any responsibility !!

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No one at houzz has a clue. Like about delivery dates, problems with order and product. Good for pictures and ideas but not selling. Customer service seems to be the same person Carly who handles problems. That one is suspicious. Houzz deletes you off their site as soon as you complain about them. They perform many illegal actions against consumer rights. Need more protection than BBB. Who do you call? Read more

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  • From mobile
  • Jul 22
  • #886594

I tried to post a negative review about a company and it was not posted. Do you only post positive reviews?

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I was looking for an inexpensive outdoor thermometer and saw it on the Houzz site for $2+. I wondered how much they charged for shipping. The only way to find out that cost was to put in the cart and fill in the blanks including my email address. It was $8+. That is a suspicious way of doing business Then I found the same thermometer at a vendor that looked more reputable and his displayed price was $8+, and without giving them any details, they... Read more

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“Horrible service, unethical and defending a seller rated an "F" by the Better Business Bureau” - Wow, this site confirms my suspicions that Houzz is likely deleting others' truthful, albeit negative comments as well. I too have had a horrible experience with Houzz and one of its sellers. In trying to post the below review Houzz deleted it even though it is verifiable and complies with their acceptable use policy. I added the review back because... Read more

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Noreen from Houzz told our designer that a vanity / countertop combo could come without the depicted bath splash, so we placed the order. When it came, naturally, the bath splash was glued to the marble counter and impossible to remove without breaking it. Immediately (6/13/16) we asked that Houzz either a) return and send the correct vanity or b) send out a marble-guy to remove it and buff out the glue or c) take back the counter and give us a... Read more

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This site seems to purposely show photos that are not the product being sold. You apparently must be very very cautious when ordering. READ EVERY SINGLE WORD 2X TO GET WHAT YOU WANT. DO NOT TRUST PHOTOS AT ALL. MAKE A MISTAKE AND THEY WILL CHARGE FOR RETURN SHIPPING ANYWAY.....EVEN WHEN PHOTOS ARE INCORRECT.... TERRIBLE CUSTOMER SERVICE.....TELLING YOU IT WILL NOT BE A PROBLEM AND THEN GIVING YOU A HASSLE ANYWAY LATER. THESE PEOPLE ARE VERY... Read more

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