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I ordered an item and cancelled it immediately as it was shipping to the wrong address. Upon cancelling I had another item shipped to the correct address. They told me my cc on file had expired and asked me to update. I did that and received my corrected item. 4 weeks...
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1.0
#1131940
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I am so sick of companies outsourcing to places where there is a language barrier. I called on an order where I purchased 4 lights. I inquired on one with down rods, and the gal called me back about a bath vanity light that is attached to the wall and said there are no...
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#1131142
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I ordered a beverage cooler from their site which showed they had 2 available. 4 days later I heard nothing from them so I called customer service and they had no clue. They were going to expedite the order. The next day I get an email saying they cancelled my order...
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2.0
I liked
  • That i found what i was looking for on their site
  • Shopping on the web
I didn't like
  • Poor customer service
#1129591
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Houzz - Art work that never arrived

Houzz
#1104983
I ordered Art work in Aug And never received it. I made numerous emails and phone calls to Houzz. They said they would get back to me they never called me they never emailed me and now I received a bill for blue city lights oil art. I’m not going to pay for this and I’ve been very unhappy with their customer service.
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Houzz - Never received parts

Houzz
#1047915
1.0
Details
I ordered a dining set over one month ago from Houzz for over $400. The merchandise was missing parts. After numerous phone calls and emails, I still have no resolution. I will never order from Houzz again, the product was terrible and the customer service even worse. Stick with Amazon.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Houzz Shipping Service Review

Houzz
#1030933
1.9
Details
Placed an order. The day before it was supposed to arrive, a week after I placed the order, I received an email telling me the order was cancelled and that the item was out of stock.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Value for money
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Short Review on March 07, 2017

Houzz
#1017935
1.0
Details
The return policy is ridiculous. I want shop Houzz again
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
Wow they cant even get ahold of the company there getting my product from noone knows what is really hoing on ive been waiting ovet 2 wks for my package just to be told it has disappeared into thin air and the company there getting it from cant send me another one...
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2.7
#1129271
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Ordered 5 outdoor wall light's.One arrived broken and apparently was a returned unit as the inner packing was destroyed and taped up with packing tape. One phone call and two rma requests with photos and no replacement. I can no longer get thru on the phone 5 tries in...
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1.8
I liked
  • Price and selection
I didn't like
  • Broken item and no customer support
#1127341
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If you find a product you like on Houzz - find someplace else to order it from. I ordered two sets of dishes from Houzz. They deducted the payment for both sets from my account, but only delivered one set of dishes. When I called about the second set, I was told I...
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2.6
I didn't like
  • Cannot contact
  • Lack of doing the right thing
#1126131
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I just purchased a (Milano 130 Modern LED TV Cabinet Console 55 Inch TV Stand, Black) and on the website it said FREE DELIVERY. I went through the process of purchasing the item and overlooked that I was charged for delivery. I did not notice the charge until I...
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#1125897
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Morning, I was wanting to purchase an item from Houzz. The item I wanted was fair priced but then I noticed another item at a much lower price. I placed the item in my shopping bin then wanted to verify the product and price with Houzz. As I was doing so over the phone...
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1.0
I didn't like
  • Advertising practice
  • Poor customer service
#1123211
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In September 2017, I ordered a Sinkology copper sink from Houzz. Although it was packaged well and there was no damage to the outer packaging, the sink arrived completely misshapen and dented. I phoned and told them that this sink was holding up our whole kitchen...
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1.7
I didn't like
  • Integrity and character of customer service
  • Customer service or resolution methods
#1123143
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Houzz dot com: DON'T! The vinyl bathroom wall paper I ordered to use on the back wall in the new Master Bath, I found it on houzz.com. They listed 9 rolls and I ordered 2. NINE IN STOCK! READY FOR ORDER! Delivery in about a week and a half. HAH! First they wrote and...
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1.0
#1122179
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