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1.5 Based on 26 reviews
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  • Customers like
    • Fast delivery 1
    • Pictures of designs to generate ideas 1
  • Customers don't like
    • I gave this contractor no stars 2
    • Poor customer service 2
    • Return policy 2

This is just another perfectly constructed website. Products are expensive and look wonderful but in reality many are sub standard. I ordered towels from them and a very expensive shower curtain. The towels were awful very thin and the color nothing like they appeared online. The curtain was very different in how it appeared on the website. Then the awful return policy. I am in the process of dealing with multiple vendors, but I see Houzz has no... Read more

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  • From mobile
  • Dec 03
  • #966331

Here are a few warnings before you decide to order anything from Houzz: 1. No phone number. 2. Trying to return anything will take require almost two weeks just to get and RMA. 3. Shipping cost of 10% for returned items 4. More than two weeks ( so far)waiting to get your money refunded.

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I ordered a rug and received a rug that did not match the picture. I sent a picture to Houzz and Houzz said the manufacturer said it was the same. Houzz does not back their customers. They said I had to pay for shipping back and restocking unless the rug was packed int he same material. The rug came in saran like wrap. In order to ship it back, I would have to use this saran like wrap and add more material. I knew by Houzz's lack of... Read more

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We had purchased 6 counter level chairs to be able to have seating for all of our family on Thanksgiving. This result from our purchase and trust in Houzz was totally unacceptable. They put us in such a bind for Thanksgiving that we had to purchase 3 more chairs from Walmart at $146 and, the day before Thanksgiving, travel almost 3 hours there and back (we are rural) to pick them up. This order was placed in good faith on the 10th of November.... Read more

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Houzz - No Return Policy
1 of 7

You bought it, it's yours. No returns allowed even when merchandise is damaged. Buy your stuff the good old fashioned way, in a store! Nightstand has defective interior metal plate that gouged outside of drawer. Houzz wanted to send us a new metal plate (how do you install? I'm not a carpenter and a wood crayon for the gouge. This has got to be a joke. Nightstands were over $500. Each!,,,,All we asked for is the shipment of a new nightstand to... Read more

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Horrible. They cancelled my order without telling me. Now, I have no chairs for Thanksgiving. And no one wants to figure it out. I was passed from person to person no resolution. Very frustrated!!!!

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Dealt with seller (royalLAMPSHADES) who shipped wrong product. 3 week sending window, came at the very end. Ridiculous shipping cost. Unresponsive to emails about the mistake made. Then promises to rectify with no action. This went on for weeks and weeks. Poor experience on all fronts. After 5 weeks Houzz contacts and sides with shady seller and says I need to pay shipping to return the wrong item. Such a poor experience, I took the loss just... Read more

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I ordered a chandelier and it did not work for my dining room. They would only allow the return if I paid for shipping and a 28% stocking fee. I was told the measurements were on the website. Very rude customer service and not customer focused at all. Jet.com is THE best and they are customer focused. Will NEVER shop HOUZZ again. Online shopping is wonderful when companies provide a decent return policy. Very difficult when they make it... Read more

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  • From mobile
  • Nov 01
  • #946872

“LONG WAIT FOR NOTHING...” - I waited, and waited and waited.... My "In- stock" item never shipped and it took Houzz 15 days to admit that they could not deliver on their promises. Don't waste your time & money here!!!

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Ordered a 1200.00 antique bronze chandelier from houzz. I received no confirmation email regarding my order. Nada, zilch, zero. Had to go to the website and try to track the order through houzz and all I saw was "order processing". 1 month after order, the chandelier randomly shows up and i open it to see that it's the wrong color. Yellowly brass instead of bronze. Great! Of course, I immediately email them and I'm still waiting for a response.... Read more

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