Houzz
Reviews and Complaints
One of your HVAC providers is not licensed & i have issues wi work he performed
User's recommendation: do not use Jonny Salizar DBA all aboui comfort
Cannot process order
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint!!!!!
Your customer service promised me that Support team will be getting hold of me with some instruction to delete my account. But they never did!!
I have been receiving emails from Houzz attention to someone elses name, Krystal Border. That is not my name!!! I do not trust your payment system. Also due to that problem, I asked your customer service (her name is Kit) to cancel both of my orders.
But one of them never got canceled and I just found out that the order (2 tables) is now in the transit. I called customer service again and they told me that now I have to receive the packages (huge packages with tables in them) and take them to FedEx to return those! That is such a joke! They even told me that I have to pay the shipping to return.
I cannot accept the order that your customer service promised me to cancel. Please do something about this. I want a full refund!!!!!!! Delete my account please.
I am NOT Krystal Border. Where in the world did this name come into my account????
- Advertise false prices
- Suspicious
- Apparent lack of concern for customer retention
Preferred solution: Full refund
User's recommendation: I do not recommend to anyone every! Bad customer service, scam likely suspicious payment system
The email address I’ve been given twice now seems to be an invalid one.
Preferred solution: Some customer service!!!!!
User's recommendation: Don’t get involved with this site. Can’t get an answer to a simple question.
Delivery
Rocking chairs never delivered.
Preferred solution: Deliver product or service ordered
Difficulty putting through order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived damaged product and company won't pick up
Preferred solution: Full refund
Unhappy with not being able to speak to someone who is supposed to be your personal concierge and promised leads and I got nothing
Problem with order
Got additional information of an item I was interested in ordering.
User's recommendation: A great cokoany
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaDamaged goods
User's recommendation: Make sure you check your stuff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with order
- Never received what i order
Preferred solution: Full refund
Terrible customer service and terrible products
Found an item my debit card My debit card won't be excepted for payment
Preferred solution: I would love to have this item.
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