When you order from Houzz they don't have a clue if the items(s) actually even exist, they are a 3rd party and you never deal with the actual vender(seller). I have had an issue with them where I ordered an item and paid for it and even received an email that it had...Read more
April 6th ordered from Houzz : Alekto Rectangular Table I needed the table by April 16th The only reason I made this purchase from Houzz it is because of promised delivery window (by: Apr 11 - Apr 16) After I paid for item Houzz changed the delivery window for May. I...Read more
I bought an Acme Camille Dining Table on Houzz . The table top and. bottom. came. and no chairs . It was. late coming several weeks to come and no chairs. In research they claimed no chairs. came. with it. There is. no where to buy the chairs and the description....Read more
- Items offered
I didn't like
- Blamed manufacturer
- Difficulty with return
- Time it takes to ship
Absolutely the pits. I have been looking at an item, put it in my cart. Got an offer from houzz.com - went to purchase the items, and the price had changed. Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the price" and they could...Read more
Horrible Houzz Service
I recently ordered a vessel sink and vanity and the CSR offered to email some faucets. I never received the email and my order info was emailed to another customer. No one at Houzz ever responded to my concerns. Needless to say I will NEVER order from them again. Signed Disappointed
Houzz - Terrible!
Nothing was delivered on time!! Even after paying an extra for expedited shipping. The representatives never call back, just horrible! They take no responsibility whatsoever!
I ordered over $2000.00 from Houzz over the past week. I have not received some of my items yet. I notice two pictures that I ordered the price has dropped. I called to see if they would honor a price match for the items on sale, and they said no. They told me if I...Read more
Hello my name is France Fitzgerald and I have placed many order from you. I have love the items and the service that was provided. My current order number is 1596303324320950 for a bed. I placed this order over a month ago. I am ordering this bed for my mother that is...Read more
I ordered a king size head board on April 1, 2018 from their website which had if ordered today delivery would be between April 3rd and April 10th. I received an email 2 minutes after placing order. On April 6th I submitted a request on their website on the status of...Read more
We ordered bathroom faucets from Houzz. We waited two months before installing and both faucets have the same defect where they leak. Houzz claims to have contacted the seller and they refuse to do anything because it is after the 30 days. We did not want a refund, we...Read more
I didn't like
- Lousy customer service
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