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We found a table on Houzz but as it turned out they didnt really have the table. They said they had 8 in stock. It took three long waits to get someone to call us back to tell us that the company did not really have stock (8 but not 8?). Another time, they said they...
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2.0
I liked
  • Store i found on houzz
I didn't like
  • Phone response time and level of experience
#1218824
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Just contacted HOUZZ customer service regarding a refund. Shipped return on 3/7/18 via fedex as instructed. Told they would deduct 285.00 for the return shipment. I have never had to pay return shipping and have purchased may lights in the past. The boxes arrived...
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3.3
I liked
  • Great price and beautiful product
I didn't like
  • Difficulty with return
#1215918
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Houzz - Terrible customer service, no returns.

I bought a vanity and mirror through HOUZZ, the mirror was broken, the vendor would not replace. HOUZZ does not sell any of this stuff, they just represent vendors; they don’t care about consumers.
1.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
Product
#1212300
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I ordered a coffee table with delicery date between feb 13 and 23. Never did I received a delay notice on the table. By march 8 I received an email saying it was shiped and turns out the tracking number was PHONY!!! What type of company does this!! It’s TOTAL FRAUD!!...
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#1210786
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Houzz contacted us to be listed as one of their service providers. We agreed and they charged us $3,000.00 they were going to develop a web page, write articles, boost or web traffic and secure new leads. We had to sign up for a year up front, as they said this is the...
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1.2
I didn't like
  • Lousy company
  • False promisses
#1209787
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I ordered two chairs online from Houzz due to remodeling my home I did not unpack the chairs for 30 days they were severely damaged I call them and ask for a replacement sent them pictures of the damages which looked like it was done in the factory and 10 days later...
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1.8
Product
#1206142
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I ordered a table and chairs through Houzz. The chairs arrived on time, but the table did not. A few weeks passed and no table, so I reached out to Houzz. They sent me to FedEx, and FedEx claimed the table had been delivered to my front door, which was impossible...
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1.5
#1203410
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I received only the bottom parts from both chairs and when I called, that stupid (very young) woman on the phone said" calm down or I hand up, I want to help you, you have to take DETAILED PICTURES OF WHAT YOU RECEIVED. I told her that I am not the CROOK here and to...
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#1203171
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Houzz - Terrible be aware

My wife bought a 180.00 piece had to return it didn’t go with what she wanted when I took it to UPS and USPO both charged $60 to $70.00 to return it so she called and houzz sent from a furniture store a return label which would have cost $60.00 so we deceided to keep it wasn’t worth returning will never buy from them again!!! Better to buy direct NEVER from secondary source!!!
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1201479
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Houzz has a purpose: It is a good website for design ideas. However, it is a royal pain when it comes to returning items ordered from the site. Big items = big boxes= big deductions from your refund. Remember that many times you get what you pay for so if you are a...
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3.3
I liked
  • Pictures of designs to generate ideas
  • Range of products
I didn't like
  • Returns
  • Poor customer service
#1199465
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