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Houzz - Worst Customer Service Experience of a Lifetime- 12 weeks turned into 6 months
We ordered AND PAID IN FULL for our stove on February 23,2018 with an expected delivery date April 25-May 11th. We then proceeded to schedule our entire kitchen remodel around that date with wiggle room in the event it showed up a few weeks late. On May 11th, still no...
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DefensiveBasenjiDog
DefensiveBasenjiDog

Update: Stove delivery was a total debacle. Had to eventually go pick it up ourselves and have a local professional appliance delivery/installer get it into the house.After TW...

1.0
I didn't like
  • False advertising
  • Lousy company
  • Lousy customer service
#1278077
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I ordered 6 thor appliances $8,500.00 shipped on three 40x48 pallets ea weighing 400 lbs. arriving on a 8 wheeler truck. Hozz said after receiving my money that I was suppose to get a fork lift and remove the three pallets myself and put them in my storage unit. I’m a...
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Anonymous
LD

Freight delivery is typically curbside. It is not up to the freight company or Houzz (even more removed) to deliver freight beyond the curb - unless this service has been expl...

1.0
#1277937
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Purchased bathroom vanity and sink. As soon as my contractor opened up the shipping container he knew it would not work due to my plumbing location. Closed box wrapped In original packaging & received return authorization. Shipping cost $130 due to weight-(so much for...
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#1275822
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I purchased a medicine cabinet on May 17th and have been trying to return it since then. They keep sending me between themselves and the manufacturer and each one says that it has been approved for me to return it since it was too big. I am still waiting as of June 9th...
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2.7
I liked
  • Product but it was unsuitable
I didn't like
  • Inability to return product
  • Return service is the worst
#1275619
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Houzz - Never again

I received the product (2 lamp shades) and was not satisfied with quality of the product. I immediately reboxed and returned. They took 20% of our money (a little over $117, AND almost $9.00 shipping. They took almost $35 and I have nothing. I will never shop with them again. BE CAREFUL shopping with them.
#1273562
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Been over 2 months trying to get a tv stand issue fixed...not yet. They seem not to care, first just wanted replacement parts, lately asking for refund, return box nothing from them. Had to go buy a fast stand as needed it now. Wish I knew what to do, at 81 time is...
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1.8
I didn't like
  • Returns
  • Customer service lack of
  • Return policy
#1270849
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Houzz - They delete reviews

They deleted my disappointment review to hide the truth about their products. That is unfair. They ask for reviews and then delete it, if they are worried to lose a customer. They don’t care about your experience. I will never trust this company.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1267809
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Houzz - Worst ever

Their sales tactics are unheard of , liars got me on contract , promised me a lot and I really got nothing , really hard to cancel , Shannon Firkins is a liar , and also she don’t answer her phone and don’t get back to you, if you thinking getting more exposure with houzz you better think twice, they are up to no good
1.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1258025
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I never used Houzz profile for a business, but receive thousand of annoying phone call from this company's sales people. Literally there are dozens phone numbers were blocked, but they ended up calling from different numbers all the time. At one point a fake review was...
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#1257872
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I JUST FINISHED MY REVIEW--IT WAS ELIMINATED WHEN I TRIED TO SUBMIT IT. 1.ORDERED TWO BEAUTIFUL LACQUER PIECES BY LUSTRO 2.BEDROOM DRESSER WAS GOOD, CHEST OF DRAWERS MORE THAN DAMAGED. 3.PAID PREMIUM DELIVERY(INSPECTED BEFORE DELIVERY 4. TOOK 2 MONTHS TO GET DRESSER.A...
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Anonymous
djd562

I find it odd that all reviews on Houzz are 5 star, with a very few being 4 1/2. I guess if they reject anything less than a stellar review, that would make sense.

3.0
I liked
  • Unsatisfied
  • Lat
#1254296
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