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We cancelled our contract with Houzz in May, 2018. At that time we were told we only had to pay for 3 months of service, so a total of $750. As of today they have stolen $2,250 from our business. I have emailed our "representative", left voicemails (since she has never...
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1.4
I liked
  • Were great until the contract was signed
I didn't like
  • Customer service lack of
#1318811
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They don’t price match, they don’t allow cancellations and if you try to return the product, they charge you enormous return shipping fees. I will never order from them again. I am fighting them through my credit card consumer protection services.
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1.0
#1314841
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I ordered a game table with four chairs and paid extra for white glove shipping service which includes delivery to room of choice, unpacking and assembly. Once the item was ordered it has been frustrating to follow up with Houzz on tracking the delivery status... then...
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1.8
I didn't like
  • Misleading adds
  • False promisses
  • Poor customer service
#1306629
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I purchased a bath room vanity from Houzz, the internet seller for $799.00 + FREE SHIPPING. The bathroom vanity did not fit the plumbing configuration in my home so I requested a return authorization. Return authorization was received from the seller BATH GEMS - the...
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#1302435
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Ours is a tragic story moved to a new house — let customer service know item was shipped to the wrong address ( our old house ) as we all know millions of things to change and update when moving and yes we missed this — but once we called — we were basically told we...
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#1295546
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I hate when they say "Happy Houzzing" on their emails...so *** me off! It should be HORRIBLE HOUZZING! They NEVER take responsibility for the products they sell on-line. They are OVERPRICED order takers who DO NOT follow up on CUSTOMER CLAIMS! All they do is forward it...
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1.0
I liked
  • Unsatisfied
I didn't like
  • Difficulty with return
  • Customer service
  • Extremely rude customer service and very poor packing
#1291010
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What a ripoff. Waste of money. Houzz over sold me a bill of goods and under delivered. After spending over 12 hundred dollars we got exactly 0 leads, O jobs, 0 calls. The only thing this company has going for it is the salesman that talked me into wasting my money on...
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InternalLionfish
InternalLionfish

Their contractor pro program is a complete joke. We also had no issues with the original salesman. Once the contract was signed we were passed off to a marketing specialist th...

Anonymous
Anonymous

We did a job for them and they are not paying. No calls, no emails, no payments. legal action I guess. Horrible company

1.3
I liked
  • Nice pictures
I didn't like
  • Being misled by the sales team
#1290161
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Tried returning a table to Houzz I recently purchased because the operation instructions stated in bold letters that this item "contains chemicals known to cause cancer and birth defects or other reproductive harm" When I emailed the company regarding the return policy...
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1.0
#1287543
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I will never shop with Houzz again. They canceled my order and never notified me. They claim to have called, but never sent an email and never left a voicemail. When I called days after the order was canceled, I was finally told about the cancellation. Then I tried to...
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#1287044
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After reading your posts on Houzz, I'm glad to read these horrible Company dealings. This is a Court Appointed Lawyer to help everyone who purchased any Housing Goods. This Company is just as awful as Brandsmart! Walmart should buy you out Houzz! Walmart buys everyone....
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Anonymous
Kerry1

I ordered some tables from Houzz and then I started reading reviews and decided to cancel my order. If they ignore my request to cancel my order and I get some jacked up table...

#1284050
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