(2 of 203 reviews match)
Not able to return a defective product where the frame would not fit into the base. Asked for pictures after 2 days when I contacted them within 4 hours of delivery and already packed to return ship. After 3 days more communication with Houzz, and asking them to...Read more
I ordered a light fixture. It was easy to order and came quickly, but once it arrived, the glass had an obvious manufacturing flaw in it. I still wanted the fixture, so I contacted Houzz for a replacement. In the end, it took 2 weeks to talk them into letting me...Read more
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