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When you order from Houzz they don't have a clue if the items(s) actually even exist, they are a 3rd party and you never deal with the actual vender(seller). I have had an issue with them where I ordered an item and paid for it and even received an email that it had been shipped by DHL Express and was given a delivery window and being well past that window now, still I have not received the item and have contacted Houzz Cust.Serv.

twice and they can not seem to reach the vendor.

Buy from these online servicers at your own risk, they are overloading the shipping companies and before long once the tariffs on China kick in the prices will probably shy-rocket as well as the shipping. I am a disappointed customer of Houzz and I think it's time to go back to buying directly from the actual suppliers or manufacturer.

Reason of review: Problem with delivery.

Monetary Loss: $76.

Preferred solution: Deliver product or service ordered.

Location: 310 University Ave, Palo Alto, CA 94301, USA

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