State: California City: Irvine Clear all filters (8 of 177 reviews match)
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I purchased a medicine cabinet on May 17th and have been trying to return it since then. They keep sending me between themselves and the manufacturer and each one says that it has been approved for me to return it since it was too big. I am still waiting as of June 9th...
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2.7
I liked
  • Product but it was unsuitable
I didn't like
  • Return service is the worst
  • Inability to return product
#1275619
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I bought a child's bedspread as a gift for Christmas . It was the wrong size and the size I needed was not available. I was told by Houzz that the manufacturer would send me a return label. Weeks later I contacted Houzz again, they said they would send me the label. A...
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Anonymous
Julie Anne

Worst customer service ever. Same issue here. They are stringing me along and refuse to call me. I have to communicate with some idiot via email. Over curtains that were never...

1.7
#1192356
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I will not do business with HOUZZ again. I purchased bunch of products from them since I am in middle of construction and I had few items I returned to the same vendor and replaced with more expensive items. My god! Shoot me. Their returns are too difficult and time...
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1.8
I liked
  • Pictures of designs to generate ideas
  • Website
I didn't like
  • Returns
  • Customer service
#1188698
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Houzz - What is u phone number in Irvine?

Irvine's main phone number. I want to buy the marble stand to hold the down the light stand that is off balance on the silver light that is has a long neck pointing down. I couldn't see the marble in the photo. I didn't don't want it to fall, since it will be over my bed. Thank you Barbara I know I have to have at least 100 words, so will see. Or what do I use to weight it down? {{Redacted}}
#1185534
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Houzz notified me that my purchase would be delivered on Tuesday 9/5. I planed my time around that. Then I got a call on that date the delivery service that inform me that it my chairs would be delivered on 9/6 between 9:00 and 1:00. which was worked. I waited until...
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2.1
I liked
  • Order process
#1097424
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On June 30th I wrote to Houzz stating that the 2 lights I had JUST received 2 days before were now discounted by $56. I immediately wrote them on their customer service form which clearly stated that someone would get back in 2 days. A week later I wrote them again...
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Anonymous
mariede425

Well I DID RECEIVE the refund ... Actually a Houzz Rep contacted me via phone and after a short discussion, she agreed to refund the $56, which they promptly did. I appreci...

1.0
I didn't like
  • Nonreliable staff
  • Lousy company
  • Not giving sale price 2 days after a delivery
#1074015
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Ordered a comforter. No damage but the color was too yellow where the online pic was more off white. I told them that & they demanded pics of the product before they could issue an RMA. I was then sent an email telling me they saw nothing wrong with the product. I...
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Anonymous
Anonymous

Called on December 15th the 1-800-368-4268 customer service number for HOUZZ regarding this comforter return and made sure to have the order and return number on hand. Spoke ...

2.4
I liked
  • Best price for product i searched for
I didn't like
  • Return service is the worst
#973671
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Dealt with seller (royalLAMPSHADES) who shipped wrong product. 3 week sending window, came at the very end. Ridiculous shipping cost. Unresponsive to emails about the mistake made. Then promises to rectify with no action. This went on for weeks and weeks. Poor...
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1.8
#953221
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