State: California City: Palo Alto Clear all filters (14 of 203 reviews match)
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This company is terrible and the worst I've ever had to deal with. Save yourself a LOT of aggravation and do not purchase anything from them. Still waiting for a piece of furniture ordered 2 months ago and customer service (in India) who have no idea about anything at...
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1.5
I didn't like
  • Phone response time and level of experience
  • Customer service
  • No communication at all
#1341728
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Long story short, I bought a Sinkology brand bathroom sink from Houzz.com in Febuary 2018. I sprayed a mixture of 1 part white vinegar and 4 parts water to clean the sink. The finish was almost instantly ruined, looked dull and foggy. Contacted Sinkology who started...
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2.0
I didn't like
  • No communication at all
#1319508
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We cancelled our contract with Houzz in May, 2018. At that time we were told we only had to pay for 3 months of service, so a total of $750. As of today they have stolen $2,250 from our business. I have emailed our "representative", left voicemails (since she has never...
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1.4
I liked
  • Were great until the contract was signed
I didn't like
  • Customer service lack of
#1318811
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I hate when they say "Happy Houzzing" on their emails...so *** me off! It should be HORRIBLE HOUZZING! They NEVER take responsibility for the products they sell on-line. They are OVERPRICED order takers who DO NOT follow up on CUSTOMER CLAIMS! All they do is forward it...
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1.0
I liked
  • Unsatisfied
I didn't like
  • Customer service terrible to do business with
  • Difficulty with return
  • Customer service
#1291010
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I ordered 6 thor appliances $8,500.00 shipped on three 40x48 pallets ea weighing 400 lbs. arriving on a 8 wheeler truck. Hozz said after receiving my money that I was suppose to get a fork lift and remove the three pallets myself and put them in my storage unit. I’m a...
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Anonymous
LD

Freight delivery is typically curbside. It is not up to the freight company or Houzz (even more removed) to deliver freight beyond the curb - unless this service has been expl...

1.0
#1277937
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When you order from Houzz they don't have a clue if the items(s) actually even exist, they are a 3rd party and you never deal with the actual vender(seller). I have had an issue with them where I ordered an item and paid for it and even received an email that it had...
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#1245488
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Absolutely the pits. I have been looking at an item, put it in my cart. Got an offer from houzz.com - went to purchase the items, and the price had changed. Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the price" and they could...
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1.0
I liked
  • Item
I didn't like
  • Integrity and character of customer service
  • Lousy company
#1240902
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We found a table on Houzz but as it turned out they didnt really have the table. They said they had 8 in stock. It took three long waits to get someone to call us back to tell us that the company did not really have stock (8 but not 8?). Another time, they said they...
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2.0
I liked
  • Store i found on houzz
I didn't like
  • Phone response time and level of experience
#1218824
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Houzz - Horrible Customer Service!
Houzz has great items for sale. Their shipping was great, but if you have any issues, standby! I ordered some home décor and when one of the items was delivered, it was damaged. I immediately got on the web and requested a return/refund. The automated response was...
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2.3
Product
I liked
  • Items offered
I didn't like
  • Poor customer service
#1116104
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My living room set (Chisholm) was ordered and confirmed by Houzz on 20 July. On July 26th I received a shipment confirmation with a tracking number. The shipping company is LODESO. The first time I called the shipment company, they claimed they were still awaiting...
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Anonymous
Tracy Tenpenny

Lodeso it terrible. I bought a 3 piece sectional sofa and after 2 weeks it is still supposedly on a truck somewhere. The sofa only had to travel a few hundred miles, yet after...

Anonymous
Mary Anne

I am having the same problems!!

#1091496
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