State: California City: Palo Alto Clear all filters (10 of 177 reviews match)
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I ordered 6 thor appliances $8,500.00 shipped on three 40x48 pallets ea weighing 400 lbs. arriving on a 8 wheeler truck. Hozz said after receiving my money that I was suppose to get a fork lift and remove the three pallets myself and put them in my storage unit. I’m a...
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1.0
#1277937
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When you order from Houzz they don't have a clue if the items(s) actually even exist, they are a 3rd party and you never deal with the actual vender(seller). I have had an issue with them where I ordered an item and paid for it and even received an email that it had...
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#1245488
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Absolutely the pits. I have been looking at an item, put it in my cart. Got an offer from houzz.com - went to purchase the items, and the price had changed. Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the price" and they could...
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1.0
I liked
  • Item
I didn't like
  • Lousy company
  • Integrity and character of customer service
#1240902
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We found a table on Houzz but as it turned out they didnt really have the table. They said they had 8 in stock. It took three long waits to get someone to call us back to tell us that the company did not really have stock (8 but not 8?). Another time, they said they...
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2.0
I liked
  • Store i found on houzz
I didn't like
  • Phone response time and level of experience
#1218824
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Houzz - Horrible Customer Service!
Houzz has great items for sale. Their shipping was great, but if you have any issues, standby! I ordered some home décor and when one of the items was delivered, it was damaged. I immediately got on the web and requested a return/refund. The automated response was...
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2.3
Product
I liked
  • Items offered
I didn't like
  • Poor customer service
#1116104
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My living room set (Chisholm) was ordered and confirmed by Houzz on 20 July. On July 26th I received a shipment confirmation with a tracking number. The shipping company is LODESO. The first time I called the shipment company, they claimed they were still awaiting...
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Anonymous
Tracy Tenpenny

Lodeso it terrible. I bought a 3 piece sectional sofa and after 2 weeks it is still supposedly on a truck somewhere. The sofa only had to travel a few hundred miles, yet after...

Anonymous
Mary Anne

I am having the same problems!!

#1091496
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Two big issues- 1) Mistakenly ordered something with an expired card on file at Houzz. 10 seconds later tried to cancel the order - Houzz has no "cancel order" option. Had to hit "replace or return" option, which sent the order into a death spiral 1) "We'll contact you...
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1.5
I liked
  • Proposed delivery date
#1073372
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I promptly received the product I ordered on Houzz. The seller was very helpful when I submitted a ticket to return the product. It was a large ticket item of over $1000.00. The seller received my product back with no issues and promptly credited the purchase. But they...
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1.3
#1048076
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I have never felt compelled to write a bad review for any company, however my experience was so infuriating and shocking I feel the need to warn others and possibly save them from this experience. This is the first time I purchased from HOUZZ and I will never purchase...
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1.0
#1011600
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This site seems to purposely show photos that are not the product being sold. You apparently must be very very cautious when ordering. READ EVERY SINGLE WORD 2X TO GET WHAT YOU WANT. DO NOT TRUST PHOTOS AT ALL. MAKE A MISTAKE AND THEY WILL CHARGE FOR RETURN SHIPPING...
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1.0
I didn't like
  • Photos of products not as described
#871183
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