On June 30th I wrote to Houzz stating that the 2 lights I had JUST received 2 days before were now discounted by $56. I immediately wrote them on their customer service form which clearly stated that someone would get back in 2 days. A week later I wrote them again...Read more
I bought two chandeliers. I got an electrician to hang it and one was defected and end up burning a fuse and dimmer switches. I being trying to get the company to replace the damage one but I'm getting no help from Houzz. They are blaming the other company from where...Read more
I had a very bad experience with Houzz. I ordered a sink and faucet matched in color. I received the sink but not the faucet and they left it with a period of two weeks to be delivered. But I did not receive it after two weeks waiting and when I called and sent email...Read more
I didn't like
- Taking orders for out of stock items
- Poor customer service
- Nonreliable staff
Houzz Shipping Service Review
I ordered a 24 inch marble vanity that arrived with a broken drainport. The supplier suggested I have it installed with the crack. Finally a new sink arrived but it was 2 inches too wide and 2 inches too long and my two plumbers said it is absolutely unworkable. Now no one will do anything. Do not buy from this company!!!!
Bought a floor lamp through HOUZZ. I didn't like it and knew I would have to pay shipping back. That was over $20. Then my re-imbursement was $31 LESS than I paid for the lamp. Through this situation HOUZZ WAS IMPOSSIBLE TO REACH. I did manage to get a hold of the seller. That was a challenge. HOUZZ is a shadowy company. I would advise everyone NOT to buy through them.
Fedex Delivery Service Review
I ordered a gift. $200. They shipped it. No problem. Fed Ex said it was delivered. It was not. Pursued complaint with both companies with out success. Called my bank to put a hold on the funds and found that Howzz had entered the charge as reoccurring!
Returns And Refunds Review
Here are a few warnings before you decide to order anything from Houzz: 1. No phone number. 2. Trying to return anything will take require almost two weeks just to get and RMA. 3. Shipping cost of 10% for returned items 4. More than two weeks ( so far)waiting to get your money refunded.
Two big issues- 1) Mistakenly ordered something with an expired card on file at Houzz. 10 seconds later tried to cancel the order - Houzz has no "cancel order" option. Had to hit "replace or return" option, which sent the order into a death spiral 1) "We'll contact you...Read more
They did a bait and switch on an item I purchased. They were helpful with the return, said I would get full refund price, not so, they deducted shipping charges. I have been trying got a week for an answer as to why they deducted shipping when I have an email from a...Read more
I made an online purchase from Houzz.com of an 8x10 area rug. It was to be delivered by June 9th. On June 16th I attempted to contact the company to inquire about the status of the delivery but was unable to get a hold of anyone. I called many more times hoping to...Read more
Got a shower door As they promesses to deliver in 3 days but Door broke while in transit with FedEx. I end up Receiving the door about 10 days later on a damage box With missing parts and not not fitting in the bathroom. Houzz response regarding my grace period return...Read more
I promptly received the product I ordered on Houzz. The seller was very helpful when I submitted a ticket to return the product. It was a large ticket item of over $1000.00. The seller received my product back with no issues and promptly credited the purchase. But they...Read more
I purchased a 3 piece dinette set for this company, the dinosaur arrived in the time that was stated but when I arrived via FedEx it was it extremely damaged the boxes or torn apart in numerous places, and the packing was for to say the least ! I called FedEx right way...Read more
I didn't like
- Lousy company
- Poor customer service
- Extremely rude customer service and very poor packing
We used Houzz as a tool to finding vet a remodeling contractor. The contractor we selected has received Best of Houzz Service awards for 4 consecutive years. However, Creaive Spaces Remodeling does not even know what customer service means. We are in week 17 of an 8...Read more
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