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We ordered these Home Dec Check Towel 14 Count 16"x26" - Ecru with the understanding that 14 Count Ecru meant the amount. When they arrived there was only one in the package so we called customer service. They informed us that that was the thread count not the number...
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1.0
I didn't like
  • Misleading ad
  • Misleading adds
#1121776
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I ordered MIA MELLANNI "FINE" LINENS and the day before I was to receive the order, I get an e-mail cancellation. Cue negligence, poor communication, lack of refund solution, and professionalism. I will NEVER use this site or buy MIA MELLANNI linens ever again. BAD...
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#1121153
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Look elsewhere!! Poor quality item from seller and no backing from Houzz
Look elsewhere!! Poor quality item from seller and no backing from Houzz
I order a platform Cal-king bed. It was beautiful until ... I placed my mattress on the 4 flimsy slats they sank and broke legs popped off the next day. After sending pictures to seller Beyond Shores (via Houzz message center) and around a dozen back and forth...
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1.3
#1121032
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Houzz Shipping Service Review

Houzz
#991809
1.4
Details
I ordered curtains for my home and delivery was to be between Jan. 7-12, 2017. I called customer service on Jan. 13th two seperate times and both customer service reps said they would check to see why and would get back to me. It's the 16th now and I am still waiting on teturn call. Will NEVER orfer from this company again!!
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Houzz Shipping Service Review

Houzz
#973459
1.0
Details
I ordered a 24 inch marble vanity that arrived with a broken drainport. The supplier suggested I have it installed with the crack. Finally a new sink arrived but it was 2 inches too wide and 2 inches too long and my two plumbers said it is absolutely unworkable. Now no one will do anything. Do not buy from this company!!!!
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Lamp Review

Houzz
#973064
1.8
Details
Bought a floor lamp through HOUZZ. I didn't like it and knew I would have to pay shipping back. That was over $20. Then my re-imbursement was $31 LESS than I paid for the lamp. Through this situation HOUZZ WAS IMPOSSIBLE TO REACH. I did manage to get a hold of the seller. That was a challenge. HOUZZ is a shadowy company. I would advise everyone NOT to buy through them.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Fedex Delivery Service Review

Houzz
#970669
I ordered a gift. $200. They shipped it. No problem. Fed Ex said it was delivered. It was not. Pursued complaint with both companies with out success. Called my bank to put a hold on the funds and found that Howzz had entered the charge as reoccurring!
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The rug was nothing like the picture. The colors are totally wrong. Houzz customer service was horrible and extremely uncooperative when I wanted to return this product. There was a glitch in their system when I placed an order for this product and they send me two of...
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1.0
I didn't like
  • Apparent lack of concern for customer retention
#1119180
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Houzz - Bait and Switch and Price Gouging
Houzz - Bait and Switch and Price Gouging
Houzz - Bait and Switch and Price Gouging
Purchased quilt for $203 that arrived 8-17-2017 Tried to return it or get a credit differential on 9/18/2017 The Website shows I was buying a quilt made by "Collection" The quilt I received was made by "Dada" Looked up Dada, and found that they offered that quilt at an...
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1.6
I liked
  • Shopping on the web
I didn't like
  • Apparent lack of concern for customer retention
  • Lack of doing the right thing
  • Substituting a product to make more money - bait and switch
#1117361
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Houzz - Horrible Customer Service!
Houzz has great items for sale. Their shipping was great, but if you have any issues, standby! I ordered some home décor and when one of the items was delivered, it was damaged. I immediately got on the web and requested a return/refund. The automated response was...
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2.3
Product
I liked
  • Items offered
I didn't like
  • Poor customer service
#1116104
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I ordered 2 items: one a shower liner, the other a shower curtain. Both were far too large for our bathtub, large in itself! Other critics are right on target and I am returning both in same pkg since Houzz is in a sound proofed tiny booth somewhere-- they are NOT...
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#1115468
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On this day 10/10/2017 I purchased a Wall Floral Clock with my debit Visa card and it was declined. The card was shut down due to the fact that someone purchased something without my authorization today. I still plan on getting the clock. Thank you Ellen Reichley, 1351...
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#1113281
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Houzz is a fake. I wrote a legitimate review of a company I used to remodel my kitchen that Houzz gave 5* to. They were horrible. The didn't know what they were doing from installing my new dishwasher to absolutely ruining the back-splash they installed. The touchup...
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Anonymous
Papes77

I’m right there with you. Doubt this gets published. I will do whatever necessary for @houzz to be called out

Anonymous
Papes77

I think I’m in the same boat. Tried to find info about Houzz reviews and found what you did. If you are on @twitter, please share there and yelp as well

1.0
I didn't like
  • I gave this contractor no stars
#1112654
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Morning, It appears that Houzz has false advertised a product and is refusing to sell me an item clearly stated to be for sale on multiple web sites. I have no choice but to request communication with you public relations officer/team and your legal team. Houzz has...
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1.2
I didn't like
  • Customer service or resolution methods
  • Communications
#1111377
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