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On June 30th I wrote to Houzz stating that the 2 lights I had JUST received 2 days before were now discounted by $56. I immediately wrote them on their customer service form which clearly stated that someone would get back in 2 days. A week later I wrote them again...
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Anonymous
mariede425

Well I DID RECEIVE the refund ... Actually a Houzz Rep contacted me via phone and after a short discussion, she agreed to refund the $56, which they promptly did. I appreci...

1.0
I didn't like
  • Lousy company
  • Nonreliable staff
  • Poor customer service
#1074015
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I bought two chandeliers. I got an electrician to hang it and one was defected and end up burning a fuse and dimmer switches. I being trying to get the company to replace the damage one but I'm getting no help from Houzz. They are blaming the other company from where...
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Product
#1073967
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I had a very bad experience with Houzz. I ordered a sink and faucet matched in color. I received the sink but not the faucet and they left it with a period of two weeks to be delivered. But I did not receive it after two weeks waiting and when I called and sent email...
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1.0
I didn't like
  • Taking orders for out of stock items
  • Poor customer service
  • Nonreliable staff
#1073598
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Houzz Shipping Service Review

Houzz
#973459
1.0
Details
I ordered a 24 inch marble vanity that arrived with a broken drainport. The supplier suggested I have it installed with the crack. Finally a new sink arrived but it was 2 inches too wide and 2 inches too long and my two plumbers said it is absolutely unworkable. Now no one will do anything. Do not buy from this company!!!!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Lamp Review

Houzz
#973064
1.8
Details
Bought a floor lamp through HOUZZ. I didn't like it and knew I would have to pay shipping back. That was over $20. Then my re-imbursement was $31 LESS than I paid for the lamp. Through this situation HOUZZ WAS IMPOSSIBLE TO REACH. I did manage to get a hold of the seller. That was a challenge. HOUZZ is a shadowy company. I would advise everyone NOT to buy through them.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Fedex Delivery Service Review

Houzz
#970669
I ordered a gift. $200. They shipped it. No problem. Fed Ex said it was delivered. It was not. Pursued complaint with both companies with out success. Called my bank to put a hold on the funds and found that Howzz had entered the charge as reoccurring!
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Returns And Refunds Review

Houzz
#966331
1.3
Details
Here are a few warnings before you decide to order anything from Houzz: 1. No phone number. 2. Trying to return anything will take require almost two weeks just to get and RMA. 3. Shipping cost of 10% for returned items 4. More than two weeks ( so far)waiting to get your money refunded.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
Two big issues- 1) Mistakenly ordered something with an expired card on file at Houzz. 10 seconds later tried to cancel the order - Houzz has no "cancel order" option. Had to hit "replace or return" option, which sent the order into a death spiral 1) "We'll contact you...
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1.5
I liked
  • Proposed delivery date
#1073372
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They did a bait and switch on an item I purchased. They were helpful with the return, said I would get full refund price, not so, they deducted shipping charges. I have been trying got a week for an answer as to why they deducted shipping when I have an email from a...
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1.0
#1065769
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I made an online purchase from Houzz.com of an 8x10 area rug. It was to be delivered by June 9th. On June 16th I attempted to contact the company to inquire about the status of the delivery but was unable to get a hold of anyone. I called many more times hoping to...
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1.5
#1065065
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Got a shower door As they promesses to deliver in 3 days but Door broke while in transit with FedEx. I end up Receiving the door about 10 days later on a damage box With missing parts and not not fitting in the bathroom. Houzz response regarding my grace period return...
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1.0
Product
#1057026
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I promptly received the product I ordered on Houzz. The seller was very helpful when I submitted a ticket to return the product. It was a large ticket item of over $1000.00. The seller received my product back with no issues and promptly credited the purchase. But they...
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1.3
#1048076
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Houzz - Extremely bad customer service, and packing !
Houzz - Extremely bad customer service, and packing !
Houzz - Extremely bad customer service, and packing !
I purchased a 3 piece dinette set for this company, the dinosaur arrived in the time that was stated but when I arrived via FedEx it was it extremely damaged the boxes or torn apart in numerous places, and the packing was for to say the least ! I called FedEx right way...
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1.9
I liked
  • Unsatisfied
I didn't like
  • Lousy company
  • Poor customer service
  • Extremely rude customer service and very poor packing
#1046243
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We used Houzz as a tool to finding vet a remodeling contractor. The contractor we selected has received Best of Houzz Service awards for 4 consecutive years. However, Creaive Spaces Remodeling does not even know what customer service means. We are in week 17 of an 8...
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Anonymous
LeLinHD

If you are in CA, file a complaint with CSLB ( Contractor's State License Board) against the contracting company. Whether or not this contractor has a license; especially if h...

Anonymous
Andrew

I agree and found this post searching for Houzz deleting negative reviews. Better than a class action where the lawyers get paid I whould hope for a VIce News ( of the like) r...

2.0
#1038863
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