Contact Houzz Customer Service
Houzz Phone Numbers and Emails
Toll-Free Number:
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(800) 368-4268
Customer Service:
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(916) 445-1254
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(800) 952-5210
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(800) 326-2297
Houzz Emails:
Contact Information
Houzz Website:
Houzz Help Center:
Corporate Office Address:
Fax:
How Good is Houzz's Customer Service?
Summary of Houzz Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Houzz?
Shipping and Delivery Question:
- “Item not received”
- “Delivery”
- “Wrong item delivered”
Request for Information Question:
- “Order status”
- “Question with order”
- “Question, can you get a vanity base without the top or hardware?”
Return/ Replace Question:
- “Return”
- “Label for return”
- “Need to return an order”
Product/ Service Question:
- “Product information”
- “Interesting in your product”
- “Order and cart amount do not equal”
Activation/ Cancellation Question:
- “Cancelation”
- “To cancel an order”
- “Cancel advertising program”
Payments and Charges Question:
- “Transaction”
- “Accidentally charged twice for the same item”
- “First time user discount code”
Account Question:
- “To recover my money they took from my account”
- “Trying to open account and place order”
- “To discuss my advertising account”
Refund Question:
- “Refunded my money”
- “Refund”
- “Check refund”
Staff Question:
- “Talk to customer service”
- “Customer service”
- “I have been paying 65.00 a month for your services ... I was using it ok for months then something happened now I can't we use the 3-D floor plans for Clint's bc we do remodeling”
Cards Question:
- “Want to apply for credit card”
- “I mistakenly order two bar stools need details and to change cards”
- “Credit card update”
Website/ Application Question:
- “Site issue”
- “Frustration with website”
- “Website”
Employment Question:
- “Employment”
- “I want to pay off in four installments, and I've registered online for HOUZZ, but it's not giving me the option to pay in installments!”
Other Question:
- “I want to buy some dual sliding shower doors for bath tub”
- “To discuss a light”
- “To report a company that is running a Ponzi scheme”
About
Houzz is an online community which specializes in architecture, landscape design, decorating, and interior design. The website was launched by Adi Tatarko and Alon Cohen in February 2009. The company headquarters is based in Palo Alto, California, USA. Houzz is available over the Internet worldwide. There are more than 1 million of active architects, designers, and contractors. More than 40 million users use Houzz online platform to discuss different residential remodeling issues with home professionals and homeowners. It is possible to purchase furniture for kitchen, bathroom, dining room, and bedroom in Houzz online store. Customers can also order lighting, outdoor, home improvements, and pet supplies products. There is a Houzz mobile application for iOS and Android.
Houzz is ranked 14 out of 141 in Restoration, Renovation and Remodeling category
Worldwide, USA, Canada
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