Houzz Phone Numbers and Emails

Toll-Free Number:

  • (800) 368-4268
Send Message

Customer Service:

  • (916) 445-1254
  • (800) 952-5210
  • (800) 326-2297
  • (916) 322-1700
  • (650) 326-3000

Sales/ Reservations:

  • (888) 510-5923
    Houzz Pro

Houzz Emails:

Accessibility
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Houzz Website:

Houzz Help Center:

Corporate Office Address:

Houzz Inc.
285 Hamilton Avenue
Palo Alto, California 94301-2537
United States

Fax:

+1(650) 433-4249

Houzz Customer Service Reviews

1.6 / 5
Poor
Joel H Kol
Possible Houzz protection of its vendor/contractors
stars-rating stars-rating stars-rating stars-rating stars-rating
4.3

Great sales and service. Unfortunately, when it came time to review one of their vendor/contractors, unlike both Yelp and Google reviews, their customer service department blocked my review, claiming that my report represented too much "opinion." The law suit against the Elcar General Contractor in Northern Virginia was not opinion.

The judgement for $18,000 in my favor was not opinion.

But, if they were confused about what is fact and what is "opinion," look no further: My opinion is that Houzz might be protecting it's vendors/contractors by only publishing reviews that are favorable to them. I can't prove that, but since the company can't seem to tell the difference between fact and opinion, I feel I should offer them some help.

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Thomas D Xmz
They refused my request to discontinue my subscription and proceeded withdraw my money and then refused to refund it back.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor customer service and pushing me around to several different offices and then they told me someone will contact me to resolve the issues, but no one ever called or emailed me back.

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Donald S Diw
All I wanted to know is if u had 2 end tables that match coffee table rxe1006 I can’t get an answer so please if u can’t give me an answer leave me alone
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

All I wanted was an answer if u have 2 end tables to match coffee tablesmrxe1006 and I cant get an answer so please leave me alone

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How Good is Houzz's Customer Service?

Sharona Sld
Sharona Sld
Feels Satisfied | Oct 17, 2023

My customer support was excellent. I forgotten his name.

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Ladell Gma
Ladell Gma
Feels Neutral | Jul 31, 2023

Once I was able to get a human via pissedconsumer everything was resolved and I am happy (as long as it delivers as promised)

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Alasha Mwp
Alasha Mwp
Feels Satisfied | Jun 27, 2023

My experience turned out positive.

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Loa Byw
Loa Byw
Feels Disappointed | Apr 18, 2023

Still waiting to hear back

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Merci Cgn
Merci Cgn
Feels Disappointed | Apr 06, 2023

The furniture l ordered is beautiful. However, l ordered a very heavy dresser for my bedroom and l payed an extra fee of $39.95 so that it would be delivered one flight of stairs. up into my bedroom. I had pre viously spoken to a rep as in an email it was stated it would only be delivered to my threshold. After the conversation l was assured of the proper delivery. When it came yesterday, the men refused to take the piece upstairs.as It was not stated on their receipt. They called their boss and he said no. I had to pay 2 OTHER men $100 to bring it upstairs. I already paid the fee for proper delivery. I am a senior citizen and l didn't expect this extra cost. I tried to reach out to your customer service but because of the time difference received, l was unable to speak to anyone. I am very frustrated. I would like you to at least refund the eXtra shipping cost. My phone number is 201 978 ****. 8 am Louise Ongaro at 18 East 32nd Street Bayonne NJ 07002.IF

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Payam Ord
Payam Ord
Feels Satisfied | Dec 29, 2022

Christmas gift for my 95 yr old mother didn’t work out for her. I contacted your agent to facilitate my return- one phone call! Perfect customer service experience!! Thank you!

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Summary of Houzz Customer Service Calls

6.7K TOTAL
CALLS
09:20 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Houzz?

Shipping and Delivery Question:

  • “Item not received”
  • “Delivery”
  • “Wrong item delivered”

Request for Information Question:

  • “Order status”
  • “Question with order”
  • “Question, can you get a vanity base without the top or hardware?”

Return/ Replace Question:

  • “Return”
  • “Label for return”
  • “Need to return an order”

Product/ Service Question:

  • “Product information”
  • “Interesting in your product”
  • “Order and cart amount do not equal”

Activation/ Cancellation Question:

  • “Cancelation”
  • “To cancel an order”
  • “Cancel advertising program”

Payments and Charges Question:

  • “Transaction”
  • “Accidentally charged twice for the same item”
  • “First time user discount code”

Account Question:

  • “To recover my money they took from my account”
  • “Trying to open account and place order”
  • “To discuss my advertising account”

Refund Question:

  • “Refunded my money”
  • “Refund”
  • “Check refund”

Staff Question:

  • “Talk to customer service”
  • “Customer service”
  • “I have been paying 65.00 a month for your services ... I was using it ok for months then something happened now I can't we use the 3-D floor plans for Clint's bc we do remodeling”

Cards Question:

  • “Want to apply for credit card”
  • “I mistakenly order two bar stools need details and to change cards”
  • “Credit card update”

Website/ Application Question:

  • “Site issue”
  • “Frustration with website”
  • “Website”

Employment Question:

  • “Employment”
  • “I want to pay off in four installments, and I've registered online for HOUZZ, but it's not giving me the option to pay in installments!”

Other Question:

  • “I want to buy some dual sliding shower doors for bath tub”
  • “To discuss a light”
  • “To report a company that is running a Ponzi scheme”

About

Summary

Houzz is an online community which specializes in architecture, landscape design, decorating, and interior design. The website was launched by Adi Tatarko and Alon Cohen in February 2009. The company headquarters is based in Palo Alto, California, USA. Houzz is available over the Internet worldwide. There are more than 1 million of active architects, designers, and contractors. More than 40 million users use Houzz online platform to discuss different residential remodeling issues with home professionals and homeowners. It is possible to purchase furniture for kitchen, bathroom, dining room, and bedroom in Houzz online store. Customers can also order lighting, outdoor, home improvements, and pet supplies products. There is a Houzz mobile application for iOS and Android.

Houzz reviews and complaints

Houzz is ranked 14 out of 141 in Restoration, Renovation and Remodeling category

Area Served

Worldwide, USA, Canada

Payment Methods

VISAAmerican ExpressMasterCardPayPal

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