Not resolved
Poster decreased review rating.

Update by user Jul 04

Houzz reached out to me after original post and issued a credit to my account to cover the purchase amount so the issue was finally resolved, which is good but wish it hadn't required such a runaround.

Original review posted by user Jan 14

I ordered a pair of Flash Furniture 24'' High Metal Counter Height Stools through Houzz. The items arrived with bubbled paint on both seats.

Less than 1 year later, the paint has chipped off both stools where the bubbled paint was and they are now rusted and unusable. Flash Furniture said they do not file warranty claims for end users and that Houzz would be glad to help.

Houzz was not glad or even willing to help with these rusted defective items. Terrible order experience and useless customer service.

Reason of review: Damaged or defective.

Monetary Loss: $142.

Preferred solution: Full refund.

Houzz Pros: Range of products available.

Houzz Cons: Company does not make good on defective merchandise.

  • defective products
  • rust in seat
  • Flash Furniture
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