Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy

I was looking for book shelves on the internet and Houzz site was advertising shelves with a discount price. I brought the book shelves, entered all my personal and financial data on their website.

I received a email from the company confirming the transaction. Days later I received an email disclosing that my purchase was cancelled without any explanation.

I contact the customers service and after several times trying to reach them they disclosed that the price advertised was not correct and that they have the right to cancel the order at any time. So don't trust their advertisiment as they will not honor what was advertised.

Reason of review: Order processing issue.

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