Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

If you have problems with your Houzz order, they will do nothing to help. When you call, they will be nice, they will say they are working on your issue, but they never call back.

I spent $438 on a swing that was missing so many parts (including the instructions) that it could not be assembled. I called multiple times to customer support. No help. Two of the missing parts were wooden slats that from the top and bottom of the swing that the chains connect to for hanging.

The wood is Larch which is not available locally. No way to buy parts and fix it on our own.

Never again. Shame on Houzz for taking people's money, and shame on them for allowing sellers to scam people through their site.

Product or Service Mentioned: Leisure Season Swing.

Reason of review: Damaged or defective.

Monetary Loss: $438.

Preferred solution: Let the company propose a solution.

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