If you find a product you like on Houzz - find someplace else to order it from. I ordered two sets of dishes from Houzz.
They deducted the payment for both sets from my account, but only delivered one set of dishes. When I called about the second set, I was told I would receive an email to verify my claim. I answered the email and they sent another asking me to verify my first email. When I tried to respond to the second email, I was informed the "ticket" had been closed.
I never received the second set of dishes nor was I given a refund. Edit
Reason of review: Poor customer service.
Monetary Loss: $108.
Preferred solution: Deliver product or service ordered.
I didn't like: Lack of doing the right thing, Cannot contact.