I purchased a 3 piece dinette set for this company, the dinosaur arrived in the time that was stated but when I arrived via FedEx it was it extremely damaged the boxes or torn apart in numerous places, and the packing was for to say the least ! I called FedEx right way regarding a problem and they told me not to open the box because I had refused to accept the shipment.
I the called up Houzz, I spoke to a female customer every representative who is pretty nice she told me to take photos of the box and that should be sending an email so I can send her the photos of the box, she also has for the tracking information and the complaint number that I gave to FedEx which I gave her I told her that I'd be sending the photos immediately they had just taking them with my device. I sent like 8 photos to them depicting the condition of the box and the fact that I could see the piece of furniture through the hole in the Box thing I could see that inside the box that there was little or no packing whatsoever to protect the item I could see right through to the wood of the dinette set that was inside the Box. After sending the photos and information to the company and then went to go get my mail only to find outside my door another box from FedEx that contain the chairs for the dinette set separately, the box also had minor damage but not as significant as the first box so my thing called back FedEx and Report the information to them and gave them the tracking number of the box and also called back Houzz. When I called back Houzz, I with a female representative who was not quite as nice as the first representative, a matter of fact she was downright nasty, and also was also a very poor listener that did not comprehend or would not try to comprehend what was being said to her !
I told a second Representatives that received the first box in the condition it was in I explained to her the same thing that I explained to the first person and I told her that upon leaving my apartment again two again check my mail that I found a second box left by FedEx in front of my door that two had minor damage to it and that I had sent her photos showing that damage and the tracking information that was on the box. I also informed her again that I track a contact at FedEx, and explain to her what they told me that I was not the open the boxes Iris refusing delivery of the box she told me it be alright to go ahead and open the box to check the contents to see if the item was damaged Inside the Box. I want again stated to her the FedEx told me not to open the box because I was refusing the shipment she said that it was okay to open the box and I said I rather not do that that I did not want to become liable for any damages that might be blamed on me after opening the box. I also stated to her that, that would not be opening the box then she said to me are you refusing to accept this shipment and I said I already had done so I was FedEx of course I am I'm not going to open the box and had this all over the place and then have to take it back together already took photos of the condition of the boxes the pru how damaged the boxes word and certainly the items inside must have been damaged concerning the extensive damage to the first box that contain the table top!
at this point the representative was becoming argumentative with me and stressing that I needed to open the box to examine the contents for them to take back the item that was inside and that I had to prove that the item was damaged so I could get a refund. Once again I say to the representative that I would not be opening the box because FedEx told me not to do so and I didn't want to become liable. The representative then stated to me that she was going to have her supervisor come on the phone explain to me what needed to be done. the supervisor then just reiterated the same lines that her assistant had given me prior so once again I stayed it to her my objection to open the box because of liability she didn't seem to care she said that she would send me a email saying that I can open the boxes and that should be enough to suffice.
I've been told her that would not be the way that it was going to happen I told her I was going to do like FedEx stated that I was not going to accept the package that was coming back to them and that I do not want the item at all at this point. I then stated to the two Representatives, that I was sending the box back via FedEx with the tracking number that I had given them and that I want nothing further to do with their company and I want my money back completely and that I would not be purchasing anything from their company ever again and that I was going to be contacting my State Attorney General's office regarding the situation with them and that they had put me through too much hassle already. So to summarize this the item is going back to them and I have already filed a complaint with my State Attorney General's office and the Better Business Bureau, as I had told her to her percentage that would be doing regarding the poor customer service that I had received from the both of them. I also stated that I'd be going on social media to post photos, and give the a poor review, they did not seem to care in the least !
So any and they send me an email stating to me that when they received the tracking information, from FedEx on the return, that they would be then following up with a refund.
All I can say is what a waste of time, hours spent shopping looking for and item hassle on the phone with Representatives, hassle taking photos, speaking with idiots, that care only about their bottom line, the almighty dollar. If you don't mind poor customer service and very poor packing and having FedEx deliver your item in the condition I did, then be a fool, and order from this company your self.
Review about: Houzz Shipping Service.
Reason of review: Not only extremely bad customer service, but very bad packing, and shipping.
Monetary Loss: $197.
Preferred solution: Full refund.
I liked: Unsatisfied.
I didn't like: Poor customer service, Extremely rude customer service and very poor packing, Lousy company.