Product: Houzz Customer Care Clear all filters (50 of 50 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.6
Details
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
I have been messaging Rancho through Houzz and I’ve been messaging Houzz through email. We received a damaged vanity top I ask for a discount which we have come to an agreement on that but I am still waiting on the delivery of a new top. It is holding up our contractor...
View full review
Review
#1695181 Review #1695181 is a subjective opinion of poster.
Service
Houzz Customer Care
Pros
  • Nice pictures
Cons
  • Apparent lack of concern for customer retention
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Need new top as promised
I ordered a twin quilt which I thought was coming from Houzz. The package arrived in a box with no packing slip. Instead the item I ordered was from Zeckos. The item was brighter than I expected. Houzz said they would mail me a return Fed Ex label. I gave them my PO...
View full review
Review
#1659189 Review #1659189 is a subjective opinion of poster.
Service
Houzz Customer Care

Houzz Hot Topic

1.8
Details
Houzz Hot Topic
Moderation continue to be lacking. I assume this is the correct area to log a complaint. Flagging does not help because it continues. The lack of staff to moderate properly leave the *** up for long periods. People game the system by posting inappropriate pics and delete their inappropriate pics so the moderator will forgive the offense. Thank you for your assistance.
View full review
Review
#1559025 Review #1559025 is a subjective opinion of poster.
Service
Houzz Customer Care
Pros
  • Unsatisfied
Cons
  • Communications
Resolved
4.7
Details

Update by user Jun 01

The company contacted me after writing this review and after several calls and e-mails, they were able to locate my item with the original vendor and honored their original pricing. They also issued me a gift card towards the purchase in which case I essentially just...

View full review
Review
#1526074 Review #1526074 is a subjective opinion of poster.
Service
Houzz Customer Care

Houzz in Boca Raton, Florida - Did not honor their return policy.

received damaged merchandise. Houzz ( should be named Hosed ? ) refused to honor its own Return Policy.
View full review
Review
#1502451 Review #1502451 is a subjective opinion of poster.
Service
Houzz Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Posted (3/2/2019): I placed an order on 2/25/19 and received an order confirmation email stating that my order had been confirmed. Feel free to draw your own conclusion after reading the facts below: FYI: I have an ethnic name by the way. I make this statement because...
View full review
Review
#1488458 Review #1488458 is a subjective opinion of poster.
Service
Houzz Customer Care

Houzz comes across as untrustworthy to me...

They're able to some how get reviews suppressed or deleted off trustpilot & bbb. I'm not sure how, but they figured out a way. I'm my option they should focus more on providing excellent customer service so that customers moving forward "will" provide positive reviews. Instead, they'd rather try and get negative reviews suppressed/deleted so to try and make it appear as if their company doesn't have as many complaints against them. Because of that, this is causing me to distrust them more and more every day
View full review
Review
#1488448 Review #1488448 is a subjective opinion of poster.
Service
Houzz Customer Care
1.5
Details
HOUZZ REVIEW I AM FORCED HERE TO GIVE ONE STAR - THEY DESERVE NONE. YOU CANNOT POST A REVIEW WITHOUT ADDING A STAR - A RIDICULOUS POLICY. AND AN OPTION TO GIVE THEM A MINUS TEN STAR OPTION IS NOT GIVEN. MY BADLY PACKAGED ITEM ARRIVED WITH GLASS BROKEN AND THEN I GOT...
View full review
Review
#1417793 Review #1417793 is a subjective opinion of poster.
Service
Houzz Customer Care
Cons
  • Terrible attitude of cust serv rep stephanie
Reason of review
Poor customer service
Preferred solution
WEED OUT ARROGANT CUSTOMER SERVICE REPS BUT TO BE EXACT AND FAIR AFTER COMPLAINING ABOUT BEING TREATED BADLY SHEENA WAS LOVELY
1.3
Details
I mailed back an item using the address label HOUZZ emailed to me and had still not received my refund nearly two months later. And emailexchange ensued and they asked me to provide the FedEx Tracking number which I did. They proceeded to tell me that I sent it to the...
View full review
Review
#1399880 Review #1399880 is a subjective opinion of poster.
Service
Houzz Customer Care
Pros
  • Products
Cons
  • Poor customer service
  • Did not follow through on commitment
  • Returns process
Reason of review
Return Process
Loss
$60
Preferred solution
Full refund
Tags
  • Houzz Review

Contact Houzz Customer Service

Mailing Address:
285, Hamilton Ave
Palo Alto, CA 94301-2537
USA
Phone:
(800) 368-4268
All Houzz Contacts

Houzz Reviews

  1. 109 reviews
  2. 49 reviews
  3. 14 reviews
  4. 2 reviews
  5. 3 reviews
Houzz reviews
2.0
Details
Long story short, I bought a Sinkology brand bathroom sink from Houzz.com in Febuary 2018. I sprayed a mixture of 1 part white vinegar and 4 parts water to clean the sink. The finish was almost instantly ruined, looked dull and foggy. Contacted Sinkology who started...
View full review
Review
#1319508 Review #1319508 is a subjective opinion of poster.
Service
Houzz Customer Care
Cons
  • No communication at all
Reason of review
Bad quality
Loss
$105
Preferred solution
Let the company propose a solution