We used Houzz as a tool to finding vet a remodeling contractor. The contractor we selected has received Best of Houzz Service awards for 4 consecutive years.
However, Creaive Spaces Remodeling does not even know what customer service means. We are in week 17 of an 8 week project and cannot get them to finish our job even though we have we have paid them well over $100K. The subcontractors are not being paid and refuse to finish. We reached out to Houzz, by they claim no responsibility and will not give us any information about how they "award" their badges.
They to,d us to submit reviews,which we have done, but because they are 1 star instead of 5, they do not seem to be willing to post them. Upon further investigation, it appears most of the reviews are fake or fabricated by the professionals that are trying to get business through the site.
Houzz even has videos explaining to professionals how to get awarded by using professional photography for uploads and sending out mass requests to get the people you want to post positive reviews. Total SCAM
Product or Service Mentioned: Houzz Construction Review Listing.
Reason of review: Bad quality.
Monetary Loss: $120000.