Product: Houzz Shipping Service Clear all filters (31 of 31 reviews match)
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Houzz - This company is a total sham

1.0
Details
Ordered a table and chairs for over $1000. Chairs came...but no table. Upon calling them, I was told the table was out of stock and that they would sent me a return label for the chairs. They had no explanation for why they would ship the chairs with no table. Over a week later, still no labels, no refund, and no response to my last four emails.
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Review
#1592872 Review #1592872 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Full refund
I ordered a couch online with Houzz and although I haven't received it yet, I'm already dissatisfied. My original delivery date was January 11 - January 19. I had to pay $130.00 for shipping on this specific couch even though some had free delivery. 4 days before the...
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1 comment
Anonymous
#1629529

Update to the review below for 5 week delivery delay: Houzz reached out to me after I posted my reviews and assisted in negotiating the shipping cost with the seller. The seller will now cover $30 of my shipping and Houzz is covering $70. I appreciate them reaching out and trying to get this resolved.

Review
#1443332 Review #1443332 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Problem with delivery
Preferred solution
Waive my delivery fee

Houzz in Scio, New York - Slow and slower delivery !

2.6
Details
Placed order on the magnificent houzz website for a round table. Being an accustomed Amazon user, we should maybe have been more suspicious at such a large inventory. Only after ordering, we realized it would be delivered in 5 weeks (oct 9th). It is Oct 15th and we just have been informed that the table will be shipped to UPS imminently who then will determine on the delivery date. We are still hopeful we will get our table for Christmas! Dead
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Review
#1382390 Review #1382390 is a subjective opinion of poster.
Service
Houzz Shipping Service

Houzz in Council Bluffs, Iowa - 100% satisfied

I recently placed an order through Houzz for 4 dining chairs and a dining bench. My experience with this company was great. I received my order exactly when they said it would be delivered. The furniture was exactly what i ordered. I am completely satisfied with Houzz and i will definitely recommend this company to people.
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Review
#1379538 Review #1379538 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Fast order processing
$1057 sofa that was never received. Almost 2 months later, no sofa, no refund. For starters, the tracking number provided was invalid. Was told the item had been delivered, it certainly wasn't delivered to me. Was also told the shipping company had called numerous...
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Review
#1374551 Review #1374551 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Poor customer service
Loss
$1057
Preferred solution
Full refund
I will never shop with Houzz again. They canceled my order and never notified me. They claim to have called, but never sent an email and never left a voicemail. When I called days after the order was canceled, I was finally told about the cancellation. Then I tried to...
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Review
#1287044 Review #1287044 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Order processing issue
1.0
Details
Houzz - Worst Customer Service Experience of a Lifetime- 12 weeks turned into 6 months
We ordered AND PAID IN FULL for our stove on February 23,2018 with an expected delivery date April 25-May 11th. We then proceeded to schedule our entire kitchen remodel around that date with wiggle room in the event it showed up a few weeks late. On May 11th, still no...
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1 comment
DefensiveBasenjiDog
#1521838

Update: Stove delivery was a total debacle. Had to eventually go pick it up ourselves and have a local professional appliance delivery/installer get it into the house.After TWO uses, both ovens stopped working. It's been two weeks of going back and forth between Houzz and Hallman trying to get it fixed.

Review
#1278077 Review #1278077 is a subjective opinion of poster.
Service
Houzz Shipping Service
Cons
  • False advertising
  • Lousy customer service
  • Lousy company
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Stop false advertising claims of "Hurry! Only _ Left" on ALL products, full refund PLUS loss of money having to eat out for an additional 2 months,
Tags
  • deceptive
  • dishonest
  • False Advertisement

Horrible Houzz Service

I recently ordered a vessel sink and vanity and the CSR offered to email some faucets. I never received the email and my order info was emailed to another customer. No one at Houzz ever responded to my concerns. Needless to say I will NEVER order from them again. Signed Disappointed
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Review
#1240197 Review #1240197 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Order processing issue
1.0
Details
I called the 800 number on April 11th was put on hold while they called the vendor, the vendor didn't answer. I called on April 13th and requested the order be cancelled still no email verifying the cancellation of the order. This company should spell their name HOSED YA not Houzz...
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Review
#1232908 Review #1232908 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Order processing issue

Contact Houzz Customer Service

Mailing Address:
285, Hamilton Ave
Palo Alto, CA 94301-2537
USA
Phone:
(800) 368-4268
All Houzz Contacts

Houzz Reviews

  1. 108 reviews
  2. 49 reviews
  3. 14 reviews
  4. 2 reviews
  5. 3 reviews
Houzz reviews
My first and last order. I didn't realize this is a third party company or I would never have ordered from them in the first place. Let the buyer beware that there is inadequate communication between the primary seller, the buyer and Houzz. I am a dissatisfied...
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Review
#1231632 Review #1231632 is a subjective opinion of poster.
Service
Houzz Shipping Service
Reason of review
Return, Exchange or Cancellation Policy