MAKE CERTAIN YOU TAKE NOTICE OF THE MANY LOUSY REVIEWS Houzz GETS
HOUZZ REVIEW I AM FORCED HERE TO GIVE ONE STAR - THEY DESERVE NONE. YOU CANNOT POST A REVIEW WITHOUT ADDING A STAR - A RIDICULOUS POLICY. AND AN OPTION TO GIVE THEM A MINUS TEN STAR OPTION IS NOT GIVEN.
MY BADLY PACKAGED ITEM ARRIVED WITH GLASS BROKEN AND THEN I GOT LECTURED BY HOUZZ CUSTOMER SERVICE AGENT STEPHANIE AS WELL!!!!
NOT ONLY WILL MY FIVE YEAR OLD GRANDSON NOW BE UPSET AFTER BEING EXCITED ABOUT GETTING HIS BIRTHDAY GIFT TOMORROW, TO MAKE IT WORSE CUSTOMER AGENT STEPHANIE PREFERRED TO LECTURE ME RATHER THAN APOLOGIZE IMMEDIATELY AND MAKE A CUSTOMER WHO HAS BEEN SENT (AND DISAPPOINTED BY) BROKEN GOODS FEEL BETTER.
DON'T ORDER THIS ITEM OR ANYTHING ELSE FROM THIS COMPANY IF YOU WANT IT UNBROKEN OR DECENT OR DECENT, POLITE SERVICE. BELIEVE ME - YOU ARE RISKING YOUR TIME AND MONEY AND LIKELY TO BE SPOKEN TO UNPLEASANTLY IF YOU CALL TO SAY ANYTHING AT ALL ABOUT BROKEN GOODS. I AM TELLING YOU SHOPPING ELSEWHERE IS A BETTER CHOICE.
IT IS BAD ENOUGH TO GET BROKEN ITEMS TO START WITH, BUT I WAS ALSO TREATED TO IGNORANTLY AND RUDELY STATED, REPETITIONS ALONG WITH A LECTURING VOICE AFTER HOUZZ LET ME DOWN. I ONLY NEEDED TO ORDER ONCE TO KNOW I WILL NEVER EVER PURCHASE FROM HOUZZ AGAIN.
PLEASE DON"T EXPECT ANYTHING LESS IF YOU CALL THEM AS YOU TOO WILL LIKELY GET ATTITUDE IF YOU CALL. THERE IS A 'DUH" FACTOR INVOLVED HERE WITH SUCH EMPLOYEES: IF THEY WERE CAPABLE OF WORKING OUT THAT REPEAT BUSINESS MEANS THEY GET A SALARY AND THEREFORE THEY HAVE EVERY OBLIGATION TO BE NICE - AND SHOW GRATITUDE TOO - TO CUSTOMERS, IT MIGHT MEAN FEWER OF THEM HAVE THE NERVE TO BE CONDESCENDING RATHER THAN GRACIOUSLY HELPFUL.
PR PROBLEM HERE OBVIOUSLY ALONG WITH THE ILL TREATMENT.
AND DESPITE TELLING THE AGENT EACH TIME IN RESPONSE TO THOSE RUDELY STATED CONDESCENDING REPETITIONS THAT I AM NOT STUPID AND HAD ALREADY HEARD WHAT SHE SAID WITH TO BEGIN WITH, SHE KEPT IT UP AND DID IT A TOTAL OF 5 TIMES. OMG! I MEAN WOW! SERIOUSLY???? SO I TOLD HER AGAIN TO STOP BUT SHE WOULD NOT LET UP. IF YOU WANT GOOD CUSTOMER SERVICE YOU WILL NOT GET IT HERE.
Reason of review: Poor customer service.
Houzz Cons: Terrible attitude of cust serv rep stephanie.
Location: Tucson, Arizona
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