Hello my name is France Fitzgerald and I have placed many order from you. I have love the items and the service that was provided.
My current order number is 1596303324320950 for a bed. I placed this order over a month ago. I am ordering this bed for my mother that is 90 years old. We are bring her to Michigan from California on May 01, 2018 due to health issues.
The item received was a full size bed not a queen size bed. The houzz staff verified that I order a Queen bed. Your service department and Don required we send pictures the first time of the size (with) of the bed and the next time the boxes we received with the bed in that state the dimensions. We have sent both but, due to our age 72 and 75 we have no knowledge of how to do this.
We had to pay people to help us well with sending the required documentation and to set the bed up and take it down. We now have the bed wrapped back up in the original packaging and ready to be returned. We have a reprehensive at your company named Don we have not heard from him since the prior week and I have called and email with no response this week. I have let him know my situation with no compassion that he share with us or even an update.
I am just not receiving the service I need to have.
This has gone on too long. Would you please be so kind and tell me what steps to take or who I need to contact ASAP.
As stated we have been trying to return the bed for 3 weeks and we thought receive a new one. As stated no word in over a week from Don.
Thank you in advance for your help.
Product or Service Mentioned: Houzz Customer Care.
Reason of review: Not as described.
Monetary Loss: $5000.
Preferred solution: just give us a call and resolve this issue.