Houzz
Houzz Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houzz has 2.0 star rating based on 589 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Houzz to a friend or colleague.
- Rating Distribution
Pros: Unsatisfied, Items offered, Shopping on the web.
Cons: Customer service, Poor customer service, Apparent lack of concern for customer retention.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houzz has 2.0 star rating based on 589 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Houzz to a friend or colleague.
- Rating Distribution
Pros: Unsatisfied, Items offered, Shopping on the web.
Cons: Customer service, Poor customer service, Apparent lack of concern for customer retention.Recent recommendations regarding this business are as follows: "Never buy from Pebble Tile Shop!", "Don’t buy from the pebbles seller!", "Do not rely upon Houzz reviews. The MAY be biased in favor of vendor/contractor.", "meh", "Go somewhere else.".
Most users ask Houzz for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost a lot of $$ because of Houzz.
Preferred solution: My review of Kodiak Contracting, LLC posted.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn of Charcoal black pebbles
- Good company ordered many items from houzz in the past
- Never buy from pebble tile company
Preferred solution: Full refund
User's recommendation: Never buy from Pebble Tile Shop!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Emmett, IdahoReturn
User's recommendation: Don’t buy from the pebbles seller!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong item delivered
Company fixed the issue and I have been provided with apology.
- Good assortment
- Hard to resolve problems
Preferred solution: Price reduction
User's recommendation: Still to be determined
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Disappointed with Houzz - A Cautionary Tale
I joined Houzz with the expectation of enhancing my business through their website and room sketching services. Unfortunately, the experience has been nothing short of frustrating.
Ineffective and Questionable Leads: The quality of leads I received from Houzz was deeply disappointing.
Most of them were either irrelevant or seemed like outright scams, contributing nothing to my business growth.
Deceptive Auto-Renewal Policy: A major issue I faced was their auto-renewal policy. My contract was automatically renewed for another year without my explicit consent or proper notification. This lack of transparency is a serious concern for any business.
Complex Cancellation Procedure: Canceling their service was an ordeal. It was so difficult to navigate their cancellation process that I had to change my credit card details and involve my payment processor to stop future charges.
This experience with Houzz has been a lesson in caution.
Their service did not live up to the promises, and the business practices I encountered were questionable. I strongly advise anyone considering Houzz to think twice and explore other, more reliable options.
- Goog sales people to hook you
- Everything that comes after you sign up
Preferred solution: Cancel a subscription that they renewed without my permision
User's recommendation: Based on the issues We have encountered with Houzz, my recommendation to future customers would be as follows: Exercise Due Diligence: Before committing to Houzz, thoroughly research and read reviews from multiple sources. Understand both the positive and negative experiences of past customers to get a balanced view. Be Cautious of Contract Terms: Pay special attention to the contract terms, especially regarding auto-renewal policies. Ensure you have a clear understanding of the commitment period and the process for cancellation or renewal. Evaluate Lead Quality: If possible, seek information about the quality of leads Houzz provides. This can be a deciding factor, especially if the main goal is to generate business leads. Explore Alternatives: Consider looking into other service providers that offer similar services. Comparing features, pricing, and customer feedback across different platforms can help in making a more informed decision. Prepare for Cancellation: In case you decide to go with Houzz, be prepared with a strategy for cancellation if the service doesn’t meet your expectations. This might include understanding the steps for cancellation and being aware of any potential financial implications. By following these recommendations, future customers can make a more informed decision about whether Houzz is the right fit for their business needs and avoid potential pitfalls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossible Houzz protection of its vendor/contractors
Great sales and service. Unfortunately, when it came time to review one of their vendor/contractors, unlike both Yelp and Google reviews, their customer service department blocked my review, claiming that my report represented too much "opinion." The law suit against the Elcar General Contractor in Northern Virginia was not opinion.
The judgement for $18,000 in my favor was not opinion.
But, if they were confused about what is fact and what is "opinion," look no further: My opinion is that Houzz might be protecting it's vendors/contractors by only publishing reviews that are favorable to them. I can't prove that, but since the company can't seem to tell the difference between fact and opinion, I feel I should offer them some help.
- Great sales and service
- Review publication considerations that may favor contractors
Preferred solution: Publication of my complaint about a vendor/contractor who may do more business with them than I do.
User's recommendation: Do not rely upon Houzz reviews. The MAY be biased in favor of vendor/contractor.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey refused my request to discontinue my subscription and proceeded withdraw my money and then refused to refund it back.
- May actually provide some services
- Are not providing good customer service
Preferred solution: Full refund
User's recommendation: Be careful with your banking information because when they take your money they don’t want to return it .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk about a vanity I ordered
Preferred solution: answers
User's recommendation: meh
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for refund information
I placed an order on October 31, tried to cancel within 2 days but was told I was too late. Was told to wait until I received it, then submit it for return.
They wanted to subtract over from $30 from my return credit for their return label for an item that only cost over $50 to begin with!
I think that's unconscionable. I waited to receive the item, inserted the instruction return page as directed, and took it to USPS in the exact same package I received it in, addressed the return to the address on the shipping label, for a cost of $5.85.
USPS tracking # is 950011****733318****15 and was received at your warehouse on 11/20.
I want confirmation that I will be credited the full purchase amount that I've already paid.
- Great selection
- Horrible return policy
Preferred solution: Full refund
User's recommendation: Beware their return policy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent Charges to my credit card
- Fraudulent charges to card
- Fraudulent business practices
Preferred solution: Full refund
User's recommendation: Avoid this Company at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Sacramento, CaliforniaThe company sent me to collections even though it was their fault my card got locked.
The company sent me to collections because I had not paid my monthly contractor fee of almost $300. It was an automatic payment that stopped When the company tried to charge my card three times in one day.
It locked my card, and I had to get a new card. Afterward I talked with someone and even though I did not want to continue the subscription, they told me it was a year subscription and I couldn't cancel it. So I went into the app and put in my new card number. Now on my credit card statement I can see charges several times per week for the monthly amount.
They are always pending and never actually go through. But I know the company has my correct credit card number. Regardless they sent me to collections saying that I am behind on my payments. I mean, what am I supposed to do more?
And by the way I didn't get a single job out of the 7 months I paid for the service.
And I only got maybe three good leads. Definitely do not recommend this company for contractors.
User's recommendation: Find a different company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waukesha, WisconsinNo tefund yet been awhile
Products
Bad merchandise
User's recommendation: Go somewhere else.
Cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem not as described
- No transparency in product details
- No customer satisfaction guarantee returns
- Consumer responsible for returns
Preferred solution: Full refund
User's recommendation: Do not purchase from this entity. Look for item elsewhere where returns are facilitated to consumer and huarantees customer satisfaction.
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You must have let this matter slide for quite a while. No company sends you to collection until you are 90 days past due.