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Houzz - 0 stars

Why oh why I didn't look at reviews from Houzz Ordered a very cool coffee table It took a while ty o get it Was delivered 7/26/18 Table top damaged and trying to return item almost impossible. Sad Reps don't call you back Phones don't work properly I gave up and decided to have it refinished. They gave me 10% refund on a 700$ purchase Wayfair and Amazon they are not
#1324631
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I purchased a propane heating stove from these outlaws and had the gas company install it. It would not lightafter numerous tries. The gas company said I should grow it away because it wasn’t worth repairing. I contacted Houzz and made every attempt to acquire the...
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2.4
#1324419
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Long story short, I bought a Sinkology brand bathroom sink from Houzz.com in Febuary 2018. I sprayed a mixture of 1 part white vinegar and 4 parts water to clean the sink. The finish was almost instantly ruined, looked dull and foggy. Contacted Sinkology who started...
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2.0
I didn't like
  • No communication at all
#1319508
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We cancelled our contract with Houzz in May, 2018. At that time we were told we only had to pay for 3 months of service, so a total of $750. As of today they have stolen $2,250 from our business. I have emailed our "representative", left voicemails (since she has never...
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1.4
I liked
  • Were great until the contract was signed
I didn't like
  • Customer service lack of
#1318811
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Houzz - The worst customer service ever! I am not buying from them!

They don’t price match, they don’t allow cancellations and if you try to return the product, they charge you enormous return shipping fees. I will never order from them again. I am fighting them through my credit card consumer protection services.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1314841
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I ordered a game table with four chairs and paid extra for white glove shipping service which includes delivery to room of choice, unpacking and assembly. Once the item was ordered it has been frustrating to follow up with Houzz on tracking the delivery status... then...
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1.8
I didn't like
  • False promisses
  • Poor customer service
  • Misleading adds
#1306629
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I purchased a bath room vanity from Houzz, the internet seller for $799.00 + FREE SHIPPING. The bathroom vanity did not fit the plumbing configuration in my home so I requested a return authorization. Return authorization was received from the seller BATH GEMS - the...
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#1302435
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Ours is a tragic story moved to a new house — let customer service know item was shipped to the wrong address ( our old house ) as we all know millions of things to change and update when moving and yes we missed this — but once we called — we were basically told we...
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#1295546
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I hate when they say "Happy Houzzing" on their emails...so *** me off! It should be HORRIBLE HOUZZING! They NEVER take responsibility for the products they sell on-line. They are OVERPRICED order takers who DO NOT follow up on CUSTOMER CLAIMS! All they do is forward it...
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1.0
I liked
  • Unsatisfied
I didn't like
  • Customer service
  • Difficulty with return
  • Misleading adds
#1291010
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What a ripoff. Waste of money. Houzz over sold me a bill of goods and under delivered. After spending over 12 hundred dollars we got exactly 0 leads, O jobs, 0 calls. The only thing this company has going for it is the salesman that talked me into wasting my money on...
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InternalLionfish
InternalLionfish

Their contractor pro program is a complete joke. We also had no issues with the original salesman. Once the contract was signed we were passed off to a marketing specialist th...

Anonymous
Anonymous

We did a job for them and they are not paying. No calls, no emails, no payments. legal action I guess. Horrible company

1.3
I liked
  • Nice pictures
I didn't like
  • Being misled by the sales team
#1290161
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