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Horrible Houzz Service

I recently ordered a vessel sink and vanity and the CSR offered to email some faucets. I never received the email and my order info was emailed to another customer. No one at Houzz ever responded to my concerns. Needless to say I will NEVER order from them again. Signed Disappointed
#1240197
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Houzz - Terrible!

Nothing was delivered on time!! Even after paying an extra for expedited shipping. The representatives never call back, just horrible! They take no responsibility whatsoever!
#1235895
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I ordered over $2000.00 from Houzz over the past week. I have not received some of my items yet. I notice two pictures that I ordered the price has dropped. I called to see if they would honor a price match for the items on sale, and they said no. They told me if I...
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#1235229
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Hello my name is France Fitzgerald and I have placed many order from you. I have love the items and the service that was provided. My current order number is 1596303324320950 for a bed. I placed this order over a month ago. I am ordering this bed for my mother that is...
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1.0
#1233755
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I ordered a king size head board on April 1, 2018 from their website which had if ordered today delivery would be between April 3rd and April 10th. I received an email 2 minutes after placing order. On April 6th I submitted a request on their website on the status of...
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1.0
#1232908
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Houzz - Defected merchandise
Houzz - Defected merchandise
We ordered bathroom faucets from Houzz. We waited two months before installing and both faucets have the same defect where they leak. Houzz claims to have contacted the seller and they refuse to do anything because it is after the 30 days. We did not want a refund, we...
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1.0
I didn't like
  • Lousy customer service
#1231740
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I ordered an item on 4/2/18 and tried to cancel it on 4/11/18 because the order was still "processing" for delivery when I checked my account. I never received an update for shipping until I requested a cancellation and the item was delivered. Then I received an email...
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#1231632
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Houzz first approached me about paying for contractor leads through there site. As a contractor I told them the only way I would sign up is if I got a return on investment ROI. They assured me with the rep and her manager that it would be the best money I could spend...
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1.0
#1223687
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We found a table on Houzz but as it turned out they didnt really have the table. They said they had 8 in stock. It took three long waits to get someone to call us back to tell us that the company did not really have stock (8 but not 8?). Another time, they said they...
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2.0
I liked
  • Store i found on houzz
I didn't like
  • Phone response time and level of experience
#1218824
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Just contacted HOUZZ customer service regarding a refund. Shipped return on 3/7/18 via fedex as instructed. Told they would deduct 285.00 for the return shipment. I have never had to pay return shipping and have purchased may lights in the past. The boxes arrived...
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3.3
I liked
  • Great price and beautiful product
I didn't like
  • Difficulty with return
#1215918
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