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Houzz - Defective bubbled paint rusted in less than 1 year

Houzz - Defective bubbled paint rusted in less than 1 year
Houzz - Defective bubbled paint rusted in less than 1 year
I ordered a pair of Flash Furniture 24'' High Metal Counter Height Stools through Houzz. The items arrived with bubbled paint on both seats. Less than 1 year later, the paint has chipped off both stools where the bubbled paint was and they are now rusted and unusable. Flash Furniture said they do not file warranty claims for end users and that Houzz would be glad to help. Houzz was not glad or even willing to help with these rusted defective items. Terrible order experience and useless customer service.
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
I liked
  • Range of products available
I didn't like
  • Company does not make good on defective merchandise
#1448500
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I ordered a couch online with Houzz and although I haven't received it yet, I'm already dissatisfied. My original delivery date was January 11 - January 19. I had to pay $130.00 for shipping on this specific couch even though some had free delivery. 4 days before the...
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Anonymous
Anonymous

Update to the review below for 5 week delivery delay: Houzz reached out to me after I posted my reviews and assisted in negotiating the shipping cost with the seller. The sell...

#1443332
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Houzz - Bad customer service

Ordered what I thought was an outdoor rug, it faded within a month, tried to reorder a different one, I was informed there are several companies and I was told I could only order from one they suggested, so I did, a few weeks later the exact same rug I had that faded was sent to me, ordered a completely different design, they did not respond, so I guess I'm stuck with the same rug, that I'm sure is going to fade, but I won't buy anything from Houzz again...buyer beware!
2.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
I didn't like
  • Told me which company to order rug
#1441373
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Houzz - Poor quality item shipped NOT as described

We ordered a outdoor rug. The item that was delivered was different than what was ordered. Different material and different backing. Nothing like what we expected. Now they are charging us to ship it back and it's a large area rug. We would never have ordered in the first place.
#1438944
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Houzz in Tempe, Arizona - Portable kitchen island

Purchased a kitchen is.land from Houzz. After contacting them about a drawer that didn t fit they wanted pictures. We sent them. After several E-mails back and forth they told us we would be better to notify the company. I bought it from them. They should stand behind what they sell. I ended up fixing it myself after it became obvious they were not going to do anything. I think it is terrible customer service to tell someone to notify the manufacter for further help. I will never buy anything from their company again. They could care less.
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1438237
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Houzz - They REFUSE to stand by the products they broker

Houzz is nothing more than a broker. I have 2 failed ceiling fans and a failed bathroom faucet. I am out over $1000. They will not help me. If you enjoy gambling with your money, shop at Houzz by all means.
#1426391
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We regret having chosen Horan Building Co and A Tesa Architecture to build our custom home in Newport, RI. We are entitled to share our opinion. There were many bad experiences with both "pros". Tried to post 1 star reviews for both (you can't post a no star review)...
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4.0
I liked
  • Good place for idea inspiration and shopping
I didn't like
  • Bad place to get reliable reviews of professionals
#1420692
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Bought a large wool rug from Houzz that started to shed when I vacuumed it. Figured it was common for a new rug. It gets little use in a room we very rarely use but when some sat in a chair, large fuzz balls would roll up. Continued to vacuum weekly assuming it would...
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1.0
Product
I liked
  • Variety of products displayed
I didn't like
  • Product quality
  • Apparent lack of concern for customer retention
#1420253
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HOUZZ REVIEW I AM FORCED HERE TO GIVE ONE STAR - THEY DESERVE NONE. YOU CANNOT POST A REVIEW WITHOUT ADDING A STAR - A RIDICULOUS POLICY. AND AN OPTION TO GIVE THEM A MINUS TEN STAR OPTION IS NOT GIVEN. MY BADLY PACKAGED ITEM ARRIVED WITH GLASS BROKEN AND THEN I GOT...
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1.5
I didn't like
  • Terrible attitude of cust serv rep stephanie
#1417793
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Long story short houzz is is a scam and will take advantage of anyone or any company if you give them the chance. This review is for service. If you are a company I highly suggest and recommend not to use Houzz services. It has been over 8 months since I've paid $2,600...
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Anonymous
Adrianz28

I am having the same problem and thinking about taking them to court like you've done. How did it go for you? And results really?

1.0
#1404108
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