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Houzz - Damaged item

Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Houzz - Damaged item
Stool legs came scratched. Also I am unable to place four screws where the seat and base attach- the 4th screws doesn’t align on both stools.
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Review
#1708289 Review #1708289 is a subjective opinion of poster.
Pros
  • Items offered
Reason of review
Damaged or defective
Preferred solution
Price reduction

Houzz - I just got my order and it's completely destroyed

Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
Houzz - I just got my order and it's completely destroyed
We’re you able to see the pictures?
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Review
#1696723 Review #1696723 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
1.6
Details
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
Houzz - Damaged goods
I have been messaging Rancho through Houzz and I’ve been messaging Houzz through email. We received a damaged vanity top I ask for a discount which we have come to an agreement on that but I am still waiting on the delivery of a new top. It is holding up our contractor...
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Review
#1695181 Review #1695181 is a subjective opinion of poster.
Service
Houzz Customer Care
Pros
  • Nice pictures
Cons
  • Apparent lack of concern for customer retention
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Need new top as promised

Houzz - False prices on website

1.0
Details
Houzz - False prices on website
Houzz - False prices on website
Houzz - False prices on website
Houzz was advertising many bathroom vanity sets for $319. However when you went to order, your order wasn't accepted. NO support as to what was going on. Finally after a LONG time spoke to a Houzz support person who told me that the items were never that price. Most were $1800+ Really? Then why do I have these saved photos from your website? BAD
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Review
#1596343 Review #1596343 is a subjective opinion of poster.
Product
Houzz Website
Pros
  • Design part of website with photos helpful
Cons
  • Advertise false prices
  • Misleading ad
Reason of review
Pricing issue
Preferred solution
Houzz should not be allowed to sell at false advertised $
Tags
  • Houzz Advertising

DO NOT BUY FROM HOUZZ

1.0
Details
DO NOT BUY FROM HOUZZ
DO NOT BUY FROM HOUZZ
I have ordered a Navy Blue Bench and the product delivered was a dark blue /Gray, Houzz did not admit to advertise a misleading picture and I had to pay the return shipping when it was their mistake. BEWARE FROM HOUZZ CUSTOMER SERVICE
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Review
#1665844 Review #1665844 is a subjective opinion of poster.
Cons
  • Apparent lack of concern for customer retention
  • Misleading adds
Reason of review
Poor customer service
Loss
$36
Preferred solution
Price reduction
Tags
  • Horrible Returns

DO NOT BUY FROM HOUZZ

1.0
Details
DO NOT BUY FROM HOUZZ
DO NOT BUY FROM HOUZZ
. I have purchased a NAVY BLUE bench but when arrived, the actual product had a color between a dark washed blue and a gray, nothing like the picture shown on the website. I had to return the item paying the freight even though was their fault on a misleading picture to sell a terrible color. BEWARE FROM HOUZZ
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Review
#1665838 Review #1665838 is a subjective opinion of poster.
5.0
Details
Houzz - NO CUSTOMER SERVICE; NO HUMAN HELP

Update by user Sep 20

We received a call from Houzz customer support, which completely changed our opinion and experience. There is; in fact, a phone number as well as a live chat. During the course of our conversation, we discovered differences between the desktop and Android versions of...

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Review
#1659048 Review #1659048 is a subjective opinion of poster.
Pros
  • Nice selection when the order is on time and undefective
Cons
  • Nonexistent live customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
IMPROVE CUSTOMER SERVICE; GET LIVE AGENTS ON THE PHONE. CREATE A CUSTOMER SERVICE PHONE NUMBER
Tags
  • No Live Customer Service
Resolved
4.7
Details

Update by user Jun 01

The company contacted me after writing this review and after several calls and e-mails, they were able to locate my item with the original vendor and honored their original pricing. They also issued me a gift card towards the purchase in which case I essentially just...

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Review
#1526074 Review #1526074 is a subjective opinion of poster.
Service
Houzz Customer Care
1.0
Details
Dear fellow designers- Don't be fooled into advertising with Houzz. This is a disreputable company. They auto-renew your contract with no notice. And if you haven't explicitly told them that you don't wish to renew 20 days prior to the end of your contract, they won't...
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4 comments
Anonymous
#1775653

I agree with you 100%

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Review
#1465213 Review #1465213 is a subjective opinion of poster.
Tags
  • Houzz Pro Advertising
  • Houzz Advertising

Contact Houzz Customer Service

Mailing Address:
285, Hamilton Ave
Palo Alto, CA 94301-2537
USA
Phone:
(800) 368-4268
All Houzz Contacts

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HOUZZ THEY WONT HELP THEY WILL HELP THEMSELVES

4.0
Details
I found this business in 2016 i joined them in 2017 for 10 months @$350.00 per month i cancels my order 2 months before my contract expires and cancelled the credit card on file because i new they were continue charging to my card i got another call today offering me better service i nearly signed with them thanks to the reviews i will never go back to them all the reviews are true
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Review
#1638526 Review #1638526 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$4