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Houzz - Do not do business with this company
Houzz - Do not do business with this company
Houzz - Do not do business with this company
I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried to put this furniture together with the clips that I got from the...
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Anonymous
William

A stupid name like "Houzz" would send me running just on principle.

Anonymous
rdbouwma

Agree. DO NOT DO BUSINESS WITH HOUZZ. I believe they train their people to lie to customers.

#1090647
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Houzz - Defected merchandise
Houzz - Defected merchandise
We ordered bathroom faucets from Houzz. We waited two months before installing and both faucets have the same defect where they leak. Houzz claims to have contacted the seller and they refuse to do anything because it is after the 30 days. We did not want a refund, we...
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1.0
I didn't like
  • Lousy customer service
#1231740
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Houzz - Cracked tub
Contacted houzz about a cracked tub that was delivefed. The tub had numerous cracks underneath the plastic/foam on top rim of tub. We left it on there for protection. Didn’t find it until we went to install the tub on finish plumbing and took it off. They said outside...
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2.3
#1252667
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Buyer Beware Houzz HomeSquare
I bought an Acme Camille Dining Table on Houzz . The table top and. bottom. came. and no chairs . It was. late coming several weeks to come and no chairs. In research they claimed no chairs. came. with it. There is. no where to buy the chairs and the description....
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2.1
I liked
  • Items offered
I didn't like
  • Blamed manufacturer
  • Time it takes to ship
  • Difficulty with return
#1244338
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When you order from Houzz they don't have a clue if the items(s) actually even exist, they are a 3rd party and you never deal with the actual vender(seller). I have had an issue with them where I ordered an item and paid for it and even received an email that it had...
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#1245488
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I have tried everything under the sun to get a $550 refund on a mirror I bought from Houzz and no one will help me. I will never buy from houzz again. And I will of course pass the word to everyone I know to not buy from Houzz. What is houzz going to do about this...
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1.0
I didn't like
  • Customer service
  • Customer service terrible to do business with
  • Difficulty with return
#1250184
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Absolutely the pits. I have been looking at an item, put it in my cart. Got an offer from houzz.com - went to purchase the items, and the price had changed. Email offer said 48 hours, but Houzz Customer "No" Service said the "vendor changed the price" and they could...
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1.0
I liked
  • Item
I didn't like
  • Lousy company
  • Integrity and character of customer service
#1240902
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Just contacted HOUZZ customer service regarding a refund. Shipped return on 3/7/18 via fedex as instructed. Told they would deduct 285.00 for the return shipment. I have never had to pay return shipping and have purchased may lights in the past. The boxes arrived...
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3.3
I liked
  • Great price and beautiful product
I didn't like
  • Difficulty with return
#1215918
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I never used Houzz profile for a business, but receive thousand of annoying phone call from this company's sales people. Literally there are dozens phone numbers were blocked, but they ended up calling from different numbers all the time. At one point a fake review was...
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#1257872
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November,2017 we ordered a dresser and a chest of drawers from Lustro. On Line, they were two beautiful black lacquer pieces. I paid for premier delivery where the furniture would be inspected before it got here. December I got the dresser. It was beautiful. There was...
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#1254286
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