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If you find a product you like on Houzz - find someplace else to order it from. I ordered two sets of dishes from Houzz. They deducted the payment for both sets from my account, but only delivered one set of dishes. When I called about the second set, I was told I...
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2.6
I didn't like
  • Lack of doing the right thing
  • Cannot contact
#1126131
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I just purchased a (Milano 130 Modern LED TV Cabinet Console 55 Inch TV Stand, Black) and on the website it said FREE DELIVERY. I went through the process of purchasing the item and overlooked that I was charged for delivery. I did not notice the charge until I...
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#1125897
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Morning, I was wanting to purchase an item from Houzz. The item I wanted was fair priced but then I noticed another item at a much lower price. I placed the item in my shopping bin then wanted to verify the product and price with Houzz. As I was doing so over the phone...
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1.0
I didn't like
  • Advertising practice
  • Poor customer service
#1123211
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Fedex Delivery Service Review

Houzz
#970669
I ordered a gift. $200. They shipped it. No problem. Fed Ex said it was delivered. It was not. Pursued complaint with both companies with out success. Called my bank to put a hold on the funds and found that Howzz had entered the charge as reoccurring!
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Returns And Refunds Review

Houzz
#966331
1.3
Details
Here are a few warnings before you decide to order anything from Houzz: 1. No phone number. 2. Trying to return anything will take require almost two weeks just to get and RMA. 3. Shipping cost of 10% for returned items 4. More than two weeks ( so far)waiting to get your money refunded.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

Houzz Customer Care Review

Houzz
#956845
Horrible. They cancelled my order without telling me. Now, I have no chairs for Thanksgiving. And no one wants to figure it out. I was passed from person to person no resolution. Very frustrated!!!!
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Houzz Shipping Service Review

Houzz
#946872
1.0
Details
“LONG WAIT FOR NOTHING...” - I waited, and waited and waited.... My "In- stock" item never shipped and it took Houzz 15 days to admit that they could not deliver on their promises. Don't waste your time & money here!!!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
In September 2017, I ordered a Sinkology copper sink from Houzz. Although it was packaged well and there was no damage to the outer packaging, the sink arrived completely misshapen and dented. I phoned and told them that this sink was holding up our whole kitchen...
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1.7
I didn't like
  • Customer service or resolution methods
  • Integrity and character of customer service
#1123143
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Houzz dot com: DON'T! The vinyl bathroom wall paper I ordered to use on the back wall in the new Master Bath, I found it on houzz.com. They listed 9 rolls and I ordered 2. NINE IN STOCK! READY FOR ORDER! Delivery in about a week and a half. HAH! First they wrote and...
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1.0
#1122179
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We ordered these Home Dec Check Towel 14 Count 16"x26" - Ecru with the understanding that 14 Count Ecru meant the amount. When they arrived there was only one in the package so we called customer service. They informed us that that was the thread count not the number...
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1.0
I didn't like
  • Misleading adds
  • Misleading ad
#1121776
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I ordered MIA MELLANNI "FINE" LINENS and the day before I was to receive the order, I get an e-mail cancellation. Cue negligence, poor communication, lack of refund solution, and professionalism. I will NEVER use this site or buy MIA MELLANNI linens ever again. BAD...
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#1121153
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Look elsewhere!! Poor quality item from seller and no backing from Houzz
Look elsewhere!! Poor quality item from seller and no backing from Houzz
I order a platform Cal-king bed. It was beautiful until ... I placed my mattress on the 4 flimsy slats they sank and broke legs popped off the next day. After sending pictures to seller Beyond Shores (via Houzz message center) and around a dozen back and forth...
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1.3
#1121032
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The rug was nothing like the picture. The colors are totally wrong. Houzz customer service was horrible and extremely uncooperative when I wanted to return this product. There was a glitch in their system when I placed an order for this product and they send me two of...
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1.0
I didn't like
  • Apparent lack of concern for customer retention
#1119180
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Houzz - Bait and Switch and Price Gouging
Houzz - Bait and Switch and Price Gouging
Houzz - Bait and Switch and Price Gouging
Purchased quilt for $203 that arrived 8-17-2017 Tried to return it or get a credit differential on 9/18/2017 The Website shows I was buying a quilt made by "Collection" The quilt I received was made by "Dada" Looked up Dada, and found that they offered that quilt at an...
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1.6
I liked
  • Shopping on the web
I didn't like
  • Substituting a product to make more money - bait and switch
  • Apparent lack of concern for customer retention
  • Lack of doing the right thing
#1117361
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