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I placed an order for a double vanity on the day it was supposed to arrive I received an email that they canceled my order. I called to see why they took it upon themsleves to cancel my order. They told me to just replace the order. I was frusterated but agreed. The...
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Anonymous
rdb

The same thing happened to me except they just plain didn't ship my order. After about 10 phone calls to them, I heard every lie they could think of. DO NOT BUY FROM HOUZZ

1.0
#1037266
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I would do that. I had ordered a bath vanity from HOUZZ and had a promised delivery date (within a 3-day span). On the day of the last day of the promised delivery, I woke up at 3 a.m. and checked my email. At 1 a.m., a rep from HOUZZ sent me a a "chipper" email saying...
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1.3
#1033439
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Houzz - Vanity from china
Houzz - Vanity from china
Houzz - Vanity from china
warranty is a joke--finish is cracking around the trim at the base, there telling me its a humidity problem (its in a bathroom) they want to send me a repair kit to DIY repair---or find a handyman to do the repair---were is this person that will do there repair and...
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1.8
Product
#1030654
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Houzz Customer Care Review

Houzz
#956845
Horrible. They cancelled my order without telling me. Now, I have no chairs for Thanksgiving. And no one wants to figure it out. I was passed from person to person no resolution. Very frustrated!!!!
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Houzz Shipping Service Review

Houzz
#946872
1.0
Details
“LONG WAIT FOR NOTHING...” - I waited, and waited and waited.... My "In- stock" item never shipped and it took Houzz 15 days to admit that they could not deliver on their promises. Don't waste your time & money here!!!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Value for money
Warranty
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Alya Bath Vanity Review

Houzz
#933306
1.0
Details
Ordered a vanity and it arrived with no legs. I called and was told they would have a solution in 24hours. 40 hours later called back and promised a solution. 3 days later and still nothing, not a peep fromHouzz
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Advertised vs Delivered
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Chair Review

Houzz
#912384
1.1
Details
Sold us Chinese *** and return is a battle never again !
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
I order a dining room set and 2 side boards through Houzz. The dining room set arrived first, and of the 6 pieces (a table, 4 chairs, and a bench), three were damaged and needed to be replaced. I called the number on the instruction manual (the manufacturer) and they...
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1.7
#1030381
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VERY difficult to locate the procedure to use on their website for returning items. I will never order again and I hope others become aware of this. Wayfair is great in customer service and deserves the business. Houzz gives instructions stating to go to YOUR ORDERS...
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1.4
I didn't like
  • Return service is the worst
#1025205
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Without going into too much frustrating detail......We bought a beautiful blue carpet, called Coral Reef. We read the details. Took a close look. (Only one photo, but it could be magnified.) The carpet arrived in a timely fashion, but it was an ugly green. Now they did...
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2.6
Product
I liked
  • Delivery was very good
  • Fast delivery
I didn't like
  • Return service is the worst
  • Problem solving
#1024345
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Houzz - Nightmare---Buyer Beware
Houzz - Nightmare---Buyer Beware
Purchased a $1,000 dollar 300 pound crackled glass table from Houzz. They claimed free delivery. They delivered alright----dumped it on my lawn. I had to hire a glass company to bring it inside and assemble it. The table was just for decor---no one sat around...
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1.0
Product
#1023849
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Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
Houzz - UNCOMPLETE WASHROOM WORK - VERY UNPROFESSIONAL
I really dont know by which name I should call this guy who works for his company AR RENOVATIONS. He is the biggest crook in the market. His existing good reviews are all fake. He took all the money from us including the last payment for the washroom that he was...
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#1018485
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I have never felt compelled to write a bad review for any company, however my experience was so infuriating and shocking I feel the need to warn others and possibly save them from this experience. This is the first time I purchased from HOUZZ and I will never purchase...
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1.0
#1011600
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My purchase came defective & per the instructions in the box I contacted the manufacture for replacements Long story short & 8 months later my issue with the product was not resolved. So I posted a negative review ABOUT THE MANUFACTURE, not even houzz themselves! My...
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LynnL2017
LynnL2017

They removed my review of a very bad contractor. I think they allow contractors with subscriptions to buy their way out of trouble. Class action suit , anyone ?

#1010622
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