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Houzz - Never again

I received the product (2 lamp shades) and was not satisfied with quality of the product. I immediately reboxed and returned. They took 20% of our money (a little over $117, AND almost $9.00 shipping. They took almost $35 and I have nothing. I will never shop with them again. BE CAREFUL shopping with them.
#1273562
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Been over 2 months trying to get a tv stand issue fixed...not yet. They seem not to care, first just wanted replacement parts, lately asking for refund, return box nothing from them. Had to go buy a fast stand as needed it now. Wish I knew what to do, at 81 time is...
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1.8
I didn't like
  • Difficulty with return
  • Returns
  • Customer service lack of
#1270849
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Houzz - They delete reviews

They deleted my disappointment review to hide the truth about their products. That is unfair. They ask for reviews and then delete it, if they are worried to lose a customer. They don’t care about your experience. I will never trust this company.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1267809
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Houzz - Worst ever

Their sales tactics are unheard of , liars got me on contract , promised me a lot and I really got nothing , really hard to cancel , Shannon Firkins is a liar , and also she don’t answer her phone and don’t get back to you, if you thinking getting more exposure with houzz you better think twice, they are up to no good
1.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1258025
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I never used Houzz profile for a business, but receive thousand of annoying phone call from this company's sales people. Literally there are dozens phone numbers were blocked, but they ended up calling from different numbers all the time. At one point a fake review was...
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#1257872
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I JUST FINISHED MY REVIEW--IT WAS ELIMINATED WHEN I TRIED TO SUBMIT IT. 1.ORDERED TWO BEAUTIFUL LACQUER PIECES BY LUSTRO 2.BEDROOM DRESSER WAS GOOD, CHEST OF DRAWERS MORE THAN DAMAGED. 3.PAID PREMIUM DELIVERY(INSPECTED BEFORE DELIVERY 4. TOOK 2 MONTHS TO GET DRESSER.A...
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Anonymous
djd562

I find it odd that all reviews on Houzz are 5 star, with a very few being 4 1/2. I guess if they reject anything less than a stellar review, that would make sense.

3.0
I liked
  • Unsatisfied
  • Lat
#1254296
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November,2017 we ordered a dresser and a chest of drawers from Lustro. On Line, they were two beautiful black lacquer pieces. I paid for premier delivery where the furniture would be inspected before it got here. December I got the dresser. It was beautiful. There was...
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#1254286
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Houzz - Cracked tub
Contacted houzz about a cracked tub that was delivefed. The tub had numerous cracks underneath the plastic/foam on top rim of tub. We left it on there for protection. Didn’t find it until we went to install the tub on finish plumbing and took it off. They said outside...
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2.3
Product
#1252667
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I have tried everything under the sun to get a $550 refund on a mirror I bought from Houzz and no one will help me. I will never buy from houzz again. And I will of course pass the word to everyone I know to not buy from Houzz. What is houzz going to do about this...
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1.0
I didn't like
  • Difficulty with return
  • Customer service terrible to do business with
  • Customer service
#1250184
Reply to reviews
IF THEY CONTACT YOU AS A RECOMMENDED CONTRACTOR, BURN YOUR CHECK BOOK AND HIDE YOUR MONEY, THERE GONNA STEAL IT, AND GIVE YOU NOTHING FOR IT, THERE JUST RIDING THE HYPE, TRYING TO "BRAND" YOU WITH THERE GREAT NAME. SPEND YOUR OWN MONEY ON YOUR OWN SEO!! UNQUALIFIED,...
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#1249908
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