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If you have problems with your Houzz order, they will do nothing to help. When you call, they will be nice, they will say they are working on your issue, but they never call back. I spent $438 on a swing that was missing so many parts (including the instructions) that...
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1.0
#1110486
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I was looking for book shelves on the internet and Houzz site was advertising shelves with a discount price. I brought the book shelves, entered all my personal and financial data on their website. I received a email from the company confirming the transaction. Days...
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1.0
#1110482
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Trying and trying to unsubscribe from Houzz' endless emails communications but to no avail. I push the "Unsubscribe" button at the bottom (which sends me to more hawking of wares) and I still get regular email notices. They have no contact telephone or address. The...
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1.0
I didn't like
  • Cannot contact
#1110002
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Returns And Refunds Review

Houzz
#966331
1.3
Details
Here are a few warnings before you decide to order anything from Houzz: 1. No phone number. 2. Trying to return anything will take require almost two weeks just to get and RMA. 3. Shipping cost of 10% for returned items 4. More than two weeks ( so far)waiting to get your money refunded.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Houzz Customer Care Review

Houzz
#956845
Horrible. They cancelled my order without telling me. Now, I have no chairs for Thanksgiving. And no one wants to figure it out. I was passed from person to person no resolution. Very frustrated!!!!
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Houzz Shipping Service Review

Houzz
#946872
1.0
Details
“LONG WAIT FOR NOTHING...” - I waited, and waited and waited.... My "In- stock" item never shipped and it took Houzz 15 days to admit that they could not deliver on their promises. Don't waste your time & money here!!!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Price Affordability
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Value for money
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Alya Bath Vanity Review

Houzz
#933306
1.0
Details
Ordered a vanity and it arrived with no legs. I called and was told they would have a solution in 24hours. 40 hours later called back and promised a solution. 3 days later and still nothing, not a peep fromHouzz
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It was a defective piece of furniture the holes didn't fit with the dowels, not on straight line, the back panel could not be placed to align with the whole headboard. Pictures were sent, I was informed I would get a refund of $195.90 since August 39, 2017 but up to...
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1.5
Product
#1099447
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Ordered 16 ft trampoline on Aug 29 Received #1 box timely BUT BOX 2 IT IS SEPTEMBER 11 and no box 2 or An email or a phone call - On September 6 EDWIN SAID IT WAS LOST BUT FOUND BE HERE IN 2 -3 days - it is now the 11th Been trying to call all morning answering machine...
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1.0
#1099248
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While it takes their competitor AMAZON two to three days to get an item delivered to my front door, the same item when ordered from Houzz will not even leave their warehouse in the same length of time. Their shipping speed is totally pathetic. In future, if an item...
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2.0
I didn't like
  • Time it takes to ship
#1098869
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Houzz notified me that my purchase would be delivered on Tuesday 9/5. I planed my time around that. Then I got a call on that date the delivery service that inform me that it my chairs would be delivered on 9/6 between 9:00 and 1:00. which was worked. I waited until...
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2.1
I liked
  • Order process
#1097424
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My living room set (Chisholm) was ordered and confirmed by Houzz on 20 July. On July 26th I received a shipment confirmation with a tracking number. The shipping company is LODESO. The first time I called the shipment company, they claimed they were still awaiting...
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Anonymous
Elizabeth

This EXACT situation has just happened to me - Houzz repeadly told me they were waiting to get an update from the vendor to no avail. Upon my sixth call to Houzz in a week to ...

#1091496
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Houzz - Do not do business with this company
Houzz - Do not do business with this company
Houzz - Do not do business with this company
I purchased a Catalina 4 piece outdoor furniture set from this company. The furniture arrived in excellent physical condition from inspection from opening the boxes. However, when I actually tried to put this furniture together with the clips that I got from the...
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Anonymous
rdbouwma

Agree. DO NOT DO BUSINESS WITH HOUZZ. I believe they train their people to lie to customers.

Anonymous
Andy

"Verbal run around" .... your quote AND your error.This should have been addressed immediately and in writing, sent via Certified Mail with return receipt requested.Thanks for...

#1090647
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Houzz has a lot of items which are actually being sold by a third party. I wrote to cancel an item almost immediately after ordering it, but as Houzz's website states, they will respond in "three to five days". By the time they managed to have the actual vendor contact...
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Anonymous
rdb

Houzz takes responsibility for nothing. They are liars and crooks. Do not buy from Houzz.

1.8
#1089044
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