I ordered over $2000.00 from Houzz over the past week. I have not received some of my items yet.
I notice two pictures that I ordered the price has dropped. I called to see if they would honor a price match for the items on sale, and they said no. They told me if I would have bought them on sale, then the price dropped, they would have honored it. But since I bought them at regular price they could not honor it.
Makes no since at all.
I know they are a HUB for other retailers, but they need to step up and understand the price match policies of all other retailers.
There are so many options on where to buy.
I will not be buying from HOUZZ again. Horrible customer service.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Price reduction.