Not resolved

I ordered over $2000.00 from Houzz over the past week. I have not received some of my items yet.

I notice two pictures that I ordered the price has dropped. I called to see if they would honor a price match for the items on sale, and they said no. They told me if I would have bought them on sale, then the price dropped, they would have honored it. But since I bought them at regular price they could not honor it.

Makes no since at all.

I know they are a HUB for other retailers, but they need to step up and understand the price match policies of all other retailers.

There are so many options on where to buy.

I will not be buying from HOUZZ again. Horrible customer service.

Product or Service Mentioned: Houzz Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Price reduction.

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