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I ordered 6 thor appliances $8,500.00 shipped on three 40x48 pallets ea weighing 400 lbs. arriving on a 8 wheeler truck.

Hozz said after receiving my money that I was suppose to get a fork lift and remove the three pallets myself and put them in my storage unit. I’m a 65 yr. female weight 100lbs. REALLY⁉They advised me if I could not lift them off the truck myself.

They would leave them on the curb. Because it was curb side service. REALLY⁉⁉THEY WOULD NOT ANSWER MY CALLS OR EMAIL. FINALLY THE HEROS IN THIS WHOLE MESS WAS LIZ B.

With Frontier fright & Chuck & Jose with their sister co. Vocar. Who actually took it upon themselves. To deliver them in my storage unit for free.

Because they where shocked that HOUZZ.COM EXPECTED THEM TO LEAVE 3 PALLETS ON THE CURB WEIGHT 400 lbs EACH‼FOR A 65 yr. Female weight 100 lbs. to move herself. This happen 5/31/18.

There is a TWO YR WARENTY I WILL KEEP YOU POSTED‼‼WORST CUSTOMER SERVICE.

THEY ARE ONLY NICE UNTIL THEY GET YOUR FacepalmMONEY‼I WILL NEVER PURCHASE FROM HOUZZ. Com again.

Reason of review: Problem with delivery.

Location: 310 University Ave, Palo Alto, CA 94301, USA

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Guest

Freight delivery is typically curbside. It is not up to the freight company or Houzz (even more removed) to deliver freight beyond the curb - unless this service has been explicitly stated and paid for. Unrealistic expectations from customer

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